Customer Operations Specialist

Overview

On Site
Hybrid
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Contract - 4+ mo(s)

Skills

Preventive Maintenance
Project Management
Performance Management
Recruiting
Business Operations
Financial Services
Policy Administration
Quality Assurance
Testing
Collaboration
Onboarding
Logistics
Forms
Documentation
Sales
Underwriting
Analytical Skill
Problem Solving
Conflict Resolution
Communication
Customer Service
Microsoft Excel
EAGLE
Project Coordination
Regulatory Compliance
Finance
Training
Legal
Insurance

Job Details

Job Title: Business Operations Specialist
Location: St. Paul, MN (Hybrid - Onsite 3x/week after training)
Schedule: Mon-Fri 8:30 am to 4:30 pm CST
Contract Type: W-2 Contract / 4-months (potential to extend/convert)
Pay Rate: $28/hour

About the Role:
We re hiring a Business Operations Specialist to support client onboarding for a major financial services company. This role is part of a collaborative team responsible for setting up and maintaining internal policy administration systems for credit protection products. If you enjoy variety, cross-functional work, and are technically curious, this is a great opportunity.

Key Responsibilities:

  • Perform QA for new client system implementations setup, testing, and administration

  • Ensure systems are properly configured for premiums and claims

  • Collaborate with clients, third-party vendors, and internal teams on onboarding logistics

  • Test forms with external vendors to verify accurate system configurations

  • Support internal stakeholders by answering system-related questions

  • Coordinate project timelines and documentation with internal departments

  • Work with sales and underwriting to validate program setup details

  • Continuously seek efficiencies across shared tools and implementation processes

Required Skills:

  • Strong analytical and problem-solving capabilities

  • Excellent communication and customer service skills

  • Ability to clearly explain technical concepts to non-technical audiences

  • Strong Microsoft Excel skills

  • Comfortable working both independently and as part of a team

Preferred Experience:

  • Familiarity with credit protection products and related systems (e.g., VIVA, Stone Eagle, HOA)

  • Experience in new client implementation or similar project coordination

  • Understanding of compliance requirements within financial products

Work Environment:
This role offers a hybrid schedule you ll work onsite three days per week (varies) with flexibility to work remotely after your initial training period. Candidates must live within a 90-minute commute of the office.

Perks Through Pride Global:
Eligible employees receive a full benefits package including:
Medical, Dental, and Vision Insurance
401(k) with employer match
Life & Disability Insurance
Legal & Identity Theft Protection
Pet Insurance, Discounts & More

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.