Overview
On Site
USD 35.00 - 45.00 per hour
Full Time
Skills
Tier 1
Customer Support
Standard Operating Procedure
Service Level
Technical Support
IT Service Management
Problem Solving
Conflict Resolution
Supervision
Technical Communication
JIRA
Service Management
Confluence
Security Clearance
Help Desk
Customer Service
Service Desk
Microsoft Windows
Active Directory
DoD
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
Because an active or interim DoD clearance is required, U.S. Citizenship is required
Description
"A Service Desk Analyst (mid) provides Tier 1 customer support/service to all end users who utilize any of the tools or applications within the application platform.
Key Role:
Works independently, with some guidance, and applies industry knowledge to develop or contribute to solutions to varied problems of moderate scope and complexity.
Communicates directly with a community of 100,000+ users, stakeholders, and clients to define and measure reported problems from creation through resolution.
Executes routine requests as well as solves complex and abstract problems within standard operating procedures (SOPs) and Service Level Agreements (SLAs).
Duties include providing technical support and assistance, basic troubleshooting, diagnosing problems, recommending/implementing solutions, responding to user issues or concerns, escalating requests as needed, and operating as the primary point of contact between the user and platform teams. Applies ITSM principles, theories, and concepts to job assignments. Exhibits technical and operational proficiency solving problems of moderate complexity. Contributes to completion of projects and programs in area of expertise. Additional duties may include working on special projects or working groups.
Basic Qualifications:
5+ years experience working in a Service Desk environment
Experience in utilizing problem solving methodologies
Ability to work independently and complete assigned tasks with minimal supervision
Ability to communicate with clients via chat, email, and Jira Service Desk, including both technical and non-technical communication
Bachelor's degree
Additional Qualifications:
Experience with Jira, including Jira Service Management or Desk
Experience with Active Directory, MS Office, SharePoint, and Confluence
Ability to solve complex and abstract problems
Clearance: Applicants selected will be subject to a security investigation to determine eligibility to access classified information and will require an interim Secret clearance at minimum"
Skills
Help desk, Help desk support, Customer service, Service desk, Troubleshooting, Windows 10/11, Active Directory
Additional Skills & Qualifications
Previous DoD experience is a must have.
Pay and Benefits
The pay range for this position is $35.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Falls Church,VA.
Application Deadline
This position is anticipated to close on Aug 5, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Because an active or interim DoD clearance is required, U.S. Citizenship is required
Description
"A Service Desk Analyst (mid) provides Tier 1 customer support/service to all end users who utilize any of the tools or applications within the application platform.
Key Role:
Works independently, with some guidance, and applies industry knowledge to develop or contribute to solutions to varied problems of moderate scope and complexity.
Communicates directly with a community of 100,000+ users, stakeholders, and clients to define and measure reported problems from creation through resolution.
Executes routine requests as well as solves complex and abstract problems within standard operating procedures (SOPs) and Service Level Agreements (SLAs).
Duties include providing technical support and assistance, basic troubleshooting, diagnosing problems, recommending/implementing solutions, responding to user issues or concerns, escalating requests as needed, and operating as the primary point of contact between the user and platform teams. Applies ITSM principles, theories, and concepts to job assignments. Exhibits technical and operational proficiency solving problems of moderate complexity. Contributes to completion of projects and programs in area of expertise. Additional duties may include working on special projects or working groups.
Basic Qualifications:
5+ years experience working in a Service Desk environment
Experience in utilizing problem solving methodologies
Ability to work independently and complete assigned tasks with minimal supervision
Ability to communicate with clients via chat, email, and Jira Service Desk, including both technical and non-technical communication
Bachelor's degree
Additional Qualifications:
Experience with Jira, including Jira Service Management or Desk
Experience with Active Directory, MS Office, SharePoint, and Confluence
Ability to solve complex and abstract problems
Clearance: Applicants selected will be subject to a security investigation to determine eligibility to access classified information and will require an interim Secret clearance at minimum"
Skills
Help desk, Help desk support, Customer service, Service desk, Troubleshooting, Windows 10/11, Active Directory
Additional Skills & Qualifications
Previous DoD experience is a must have.
Pay and Benefits
The pay range for this position is $35.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Falls Church,VA.
Application Deadline
This position is anticipated to close on Aug 5, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.