Help Desk & Trainer (Data)

Position: Help Desk & Trainer (Data)

Location: Remote

Length: 6+ Months

No H1B
Job Responsibilities:

• WORK ARRANGEMENT:
• 100% Remote in Wisconsin.
• The candidate must be a current resident of Wisconsin.
• If not a current WI resident, the candidate must be relocated by the start date.
• Some minimal travel (510%) may be required for in-person conferences or workshops.
• Here is what I need to see (IMHO) to warrant qualifying a candidate deeply:

1. 1-2 Years of Helpdesk roles
2. 1-2 Years as a Trainer / Mentor to customers (in helpdesk capacity)
3. 1-2 Years of Data Reporting roles
4. Ideally, two or more of the following:
• Exposure to WISEdata, WISEdash, or Wisconsin Schools/Districts, or education software systems anywhere in US
• Work supporting Data Warehouse or Business Intelligence solutions

REQUIRED SKILLS: (Need Majority; 1-2+ Years)

• Serve as a customer service contact for data reporting for Wisconsin schools and districts.
• Create, oversee, and monitor requests, incidents, and resolutions using ticketing software.
• Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews.
• Openness to presenting training sessions and materials. Experience preferred.
• Monitor and support district reporting progress and ensure data errors are resolved.
• Assist WISEdata product owner with business process analysis and improvements.
• Conduct data health checks using the WISEdata portal and WISEdash visualizations and download tools.

NICE TO HAVE SKILLS:

• Understanding of API technologies.
• Knowledge of data warehousing and reporting.
• Experience working in education software systems at school/district/state level.
• Provide on-site or virtual training.