Lab IT Helpdesk | Toronto, Canada | Onsite

Title: Lab IT Helpdesk

Location: Toronto, Canada | Onsite

Duration: 6-12+ Months

Must:

• Helpdesk setting up conferences and meeting rooms - JIRA
• AWS / AZURE basic cloud technology experience.
• Local to Toronto from day
• 3 years helpdesk experience in biotech,
• 10+ years of general helpdesk experience in general.
• Most current project needs to be in Biotech.
• Lab systems experience preferred BENCH LIMS.
• General LIMS as secondary if no bench LIMS.

Description of Position:

• Reporting into the Director of Early Development Solutions and Lab IT Services, the Sr. Lab IT Support Coordination is primarily responsible for providing end-to-end on-site R&D and GxP laboratory IT support at BlueRock R&D and GMP Toronto locations. The Laboratory Support Engineer collaborates closely with End User Services, IT Infrastructure & Security, IT Risk & Compliance, R&D Applications teams, and 3rd party laboratory instrument vendors and service partners supporting BlueRock's laboratory computing environment. This role will act as an escalation point for the other members of the Laboratory IT Support team. This role is responsible for ensuring regulatory/compliance readiness in partnership with IT Risk & Compliance and IT Security. This role may also take on additional responsibilities, working closely with other IT teams as needed to support the on-premises requests and project related tasks such as; desktop support, software solution implementation assistance, site expansion, new capability builds, hardware refreshes and lab instrument PC setups. This role requires a minimum of 4 days onsite to support R&D and GMP lab IT operations requests.

About the Role (Responsibilities):

• Provide end to end desktop technical support and expertise to laboratory users; Windows 10/11 Operating System, Microsoft O365 applications, and Laboratory Software supporting R&D and GxP systems.
• Perform laboratory computer system implementation while assuring technical and regulatory controls are properly implemented and followed.
• Supports all aspects of Laboratory IT Operations in Toronto: Partner with Lab Operations and R&D, GxP laboratory users in ensuring the computing capabilities of the laboratory are met.
• Serve as a liaison with lab Instrument vendors on system requirements, setups, and configurations for new systems and upgrades to existing systems.
• Ensure instrument data is backed up, secured, and handled in a manner required by corporate and regulatory guidelines.
• Maintain computer life cycle management activities, hardware and software installation, maintenance, upgrades, service, support, and inventory tracking.
• Partner with IT Risk Mgmt. & Compliance and QA in support of IT Change Control, Periodic Review procedures ensuring systems are maintained in a ready state of compliance.
• Supporting office/lab moves, expansions and manage IT side of smaller lab IT initiatives.
• Acts as a subject matter expert in the development of support documentation and knowledge base articles for office and laboratory software and related devices.
• Maintain system configurations to ensure the integrity of individual systems and the overall network.
• Stays current with established and emerging network standards and protocols, PC operating systems, software applications, hardware platforms and peripherals, security, and industry certification.
• Participates in security, compliance audits and related periodic review activities, accurately documents and records work completed. Leads remediation efforts at the Toronto facilities.
• Other duties as assigned.

About You (Skills):

• 3-5 years of hands-on IT Lab Support experience supporting Windows 10/11, Microsoft 365/Azure, and 3rd party productivity and laboratory software in biotechnology / pharmaceutical industries.
• Certification or degree in a relevant field or a satisfactory combination of education, training and/or experience; CompTIA A+ MCP or MCSA preferred.
• Experience in implementing GxP Data Integrity controls and processes.
• Experience installing, upgrading, troubleshooting, and supporting Office 365 applications.
• Experience documenting incidents, requests, problems, changes, and knowledge base in ITSM or RMM tool. Fresh Service experience preferred.
• Experience supporting the setup, maintenance and life cycle management of computers interfacing with Lab Analytical instruments including patching, backups, and upgrades.
• Experience supporting user setups and groups in Azure AD (Active Directory), and general administrative tasks in SharePoint, Intune MDM/Autopilot, SharePoint, SSO (CyberArk), Enterprise Endpoint protection, Backup/Recovery software, Patch management, PowerShell preferred.
• Strong understanding of ITIL foundations preferred.

Best regards,

Lavesh Kumar

| Sr. Technical Recruiter

STELLENT IT A Nationally Recognized Minority
Certified Enterprise

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