MDACC Associate IT Support Technician

Impacts customers throughout the institution.

SUMMARY FUNCTION

Provides support and analysis of business, processes, and management problems in terms of system and customer-department requirements and acts to remediate issues at the customer point of use.

ESSENTIAL JOB FUNCTION

Assists customers and customer departments support personnel in resolving assigned hardware, software, integration, and operating system-level problems in the desktop, mobile computing and network environments. Identifies problems, applies optimum solutions and communicates the resolutions. Owns assigned issues, maintains complete, accurate and up-to-date incident tracking information, escalates to appropriate support departments and follows up with departments.

EDUCATION REQUIRED

High school diploma or equivalent."

ADDITIONAL NOTES
Rotating hours; may need to work nights and/or weekends.

Contractors will be responsible for going out and collect data, validation of what the system says and does, and physical validation of what is there. Then they will compare data to what the system says and then provide the report to the business systems analyst. Configure phones after collections (skype for business phones). The contact center will take the place of the phone and a softphone will be applied to the systems. Adding phones to physical location if the workers ever come back on site. Assisting in turning the needed departments into remote phone lines.