Demand Planning Specialist

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About the role:

We're looking for a Demand Planning Specialist to own and improve our hardware demand forecast, with a primary focus on the Americas region (U.S., Canada, Mexico, and Brazil), while maintaining a global mindset and supporting forecasting efforts beyond the region when needed. In this role, you'll be responsible for building and maintaining accurate demand forecasts, aligning with commercial teams on market opportunities, and translating demand insights into operational planning.

As our business continues to scale across regions and product lines, this role will be critical in ensuring we can support merchant growth with the right hardware in the right place, at the right time. You'll be responsible for tracking forecast performance, identifying gaps, and ensuring tight alignment between commercial expectations and supply chain capabilities.

This role will work cross-functionally with Supply Planning, Commercial, Warehouse & Logistics, Operations Analytics, and Product teams. You'll help bring structure to the way we forecast, influence internal stakeholders, and drive process improvements that increase forecast accuracy and cross-team visibility. You'll be stepping into a planning function that continues to mature - with the opportunity to shape how we scale our demand planning capabilities across a diverse and fast-growing region. We're looking for someone who can assess what's in place today, identify opportunities for improvement, and help evolve Supply Chain capabilities.

New York City: The annual base salary range for this role is $90k - $125k.

What you'll do

• Own, maintain, and continuously improve terminal demand forecasts through our internal Demand Dashboard
• Collaborate with Supply Planners to translate demand into inventory and purchasing actions
• Collaborate with the Warehousing team to align on order flows and ensure operational readiness for forecasted demand
• Monitor monthly performance of actuals vs. forecast, identify deviations, and adjust accordingly
• Collaborate consistently with Commercial functions and directly with merchants to align on strategic project rollout details, timelines, and demand inputs
• Coordinate with Product and Ops Analytics to improve forecast accuracy
• Support allocation planning and new product forecasting during launch phases
• Proactively surface issues, bottlenecks, or risks and escalate when appropriate
• Suggest, support, or drive change improvements in our forecasting processes and cross-functional ways of working
• Drive forecast discipline across regional stakeholders and promote Salesforce forecast adoption

Who You Are

• You have around 2 years of planning experience, ideally with a background or strong understanding of supply chain operations and a commercially aware mindset
• You are eager to learn and thrive in a dynamic, fast-paced environment
• You proactively troubleshoot issues and investigate unexpected demand shifts
• You bring a strong analytical mindset and use data to uncover trends, identify risks, and inform decisions
• You balance being customer-oriented with a deep understanding of supply chain implications
• You are comfortable managing multiple stakeholders, aligning priorities, and navigating cross-functional input
• You are confident challenging assumptions and negotiating priorities across teams
• You're fluent in Excel and/or Google Sheets and understand how data powers digital supply chains
• You communicate clearly, work collaboratively, and know when to escalate

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.