Overview
Skills
Job Details
Pay rate: $13.50 on W2 Max
Role: Customer Service Analysts/ Contact Center Support
Duration: 12+ Months
Location: Remote (The candidates should be located in any of these states: Alaska, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin)
Note:
- Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually.
- Closed workspace (any room that can be closed by a door, office, bedroom, etc.)
- No shared living spaces unless living alone.
- If the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.)
- Highspeed Internet verification (screenshot of bandwidth, Fiber, Cable, DSL.
- No satellite or mobile broadband connections.
- Quiet and focused work environment.
- No personal responsibilities during working hours.
- No barking dogs or other domestic noises.
Requirements:
Please Confirm the Candidates are Able to Conduct Basic Computing Troubleshooting. Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password, things of this nature which may be routine for a regular computer user.
Productivity Management:
- Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone.
- Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA s.
- Ensure accuracy in the tasks completed.
- Demonstrate analytical capabilities while performing tasks.
- Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating.
Specialized/ Practical Knowledge:
- Should have knowledge on ITES/ BPO/ KPO/ Customer Service/ Operations.
- Good proficiency on English language.
- Computer literate - should be able to work with different programs and screens with the customer on the line.
- Exposure to business domain is an added advantage.
- Excellent grasping powers able to understand the various processes.
- Team player with excellent verbal and written communication skill.
- Willing to work in 24x7 environment and sign a service agreement as per company norms.
- Ability to work in flexible work schedule, including holidays & weekends.
Knowledge, Skills & Abilities:
- Should be committed and focused to succeed under challenging work environment
- Should be able to adapt with the changes in the processes and updates in a dynamic process.
- Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.
- Should seek feedback on one s performance and uses that feedback to grow
- Background Check required
- Customer Service Associate/ Customer Care Representative.
Please Note:
- Computer skills are a must.
- Call center experience preferred.
- The job requires multitask, data entry and soft experience using the phone to call.
- Able to solve problems.
- Agents will work cases, investigate, research and make outbound calls to doctor s offices or clients as necessary. There s also insurance resolutions and benefit verifications. High Level = Resolve cases to ensure our customers get the right medications in a timely manner. Average case time is 20 minutes.
Shivam Kumar
Technical recruiter | Empower Professionals
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