Overview
On Site
USD 26.00 - 33.00 per hour
Full Time
Skills
SAP SD
Help Desk
Technical Support
System Integration Testing
Communication
Customer Service
SD
SAP FI
SAP MM
SAP WM
SAP PP
TM
Service Desk
Acceptance Testing
Customer Support
BMC Remedy
Training
SAP HANA
SAP Fiori
ServiceNow
Scripting
Standard Operating Procedure
Documentation
Knowledge Base
SAP
Data Link Layer
Problem Management
Root Cause Analysis
Knowledge Management
Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
***WE ARE UNABLE TO WORK WITH C2C CANDIDATES AND ALL CANDIDATES MUST HAVE EXCELLENT COMMUNICATION SKILLS***
Project Summary:
Our client is utilizing the newest version of SAP (S/4HANA), with multiple new releases over the next 15 months. As part of their on-going business and operational needs, they are providing level 1 and level 1.5 SAP functional support to their end users, who sit in various locations. The purpose is to handle the initial intake and consultation/resolution of SAP-related questions and issues from the end users in the field. We are looking add a security and access focused technician to the team
Required Skills
Outstanding communication and customer service skills
1+ years of recent experience in one of the listed SAP disciplines (SD, FI, MM, WM, PP, TM, IBP, etc.)
Ideally prior experience as a service desk agent, super user or business analyst who has supported SAP end users or conducted UAT during an SAP go-live or upgrade, etc.
1+ year of recent customer support experience
Experience with ServiceNow (or Remedy or similar ticketing tool) is desired
Any experience or training with S/4HANA/Fiori would be a plus
An understanding of SAP functional configuration would be a plus
The general support functions will include:
Monitor and work on relevant incidents assigned to the ServiceNow support queue
Provide the first line of support for all inquiries and incidents, providing resolution or workarounds where possible and based on established runbooks/knowledge articles/scripts
Refer to Standard Operating Procedures and FAQs for user inquiries and provide response support
Upkeep support procedures collaborating with client SMEs and project teams. This includes enhancement of documentation, runbooks and knowledgebase articles
Coordinate escalation/hand-off of L2 issues to Business SMEs including follow-up to ensure ticket/incident/request closeout
Diagnose whether issues are due to the SAP environment, technical extensions such as integrations, or to user understanding
Escalate incident/s (as needed) and assign to L2 technical teams for further triaging and Problem management/RCA, with follow-up to ensure ticket/incident closeout
Help maintain information about problems, workarounds, and resolutions as part of Knowledge Management
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
Pay and Benefits
The pay range for this position is $26.00 - $33.00/hr.
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Workplace Type
This is a fully remote position.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Project Summary:
Our client is utilizing the newest version of SAP (S/4HANA), with multiple new releases over the next 15 months. As part of their on-going business and operational needs, they are providing level 1 and level 1.5 SAP functional support to their end users, who sit in various locations. The purpose is to handle the initial intake and consultation/resolution of SAP-related questions and issues from the end users in the field. We are looking add a security and access focused technician to the team
Required Skills
Outstanding communication and customer service skills
1+ years of recent experience in one of the listed SAP disciplines (SD, FI, MM, WM, PP, TM, IBP, etc.)
Ideally prior experience as a service desk agent, super user or business analyst who has supported SAP end users or conducted UAT during an SAP go-live or upgrade, etc.
1+ year of recent customer support experience
Experience with ServiceNow (or Remedy or similar ticketing tool) is desired
Any experience or training with S/4HANA/Fiori would be a plus
An understanding of SAP functional configuration would be a plus
The general support functions will include:
Monitor and work on relevant incidents assigned to the ServiceNow support queue
Provide the first line of support for all inquiries and incidents, providing resolution or workarounds where possible and based on established runbooks/knowledge articles/scripts
Refer to Standard Operating Procedures and FAQs for user inquiries and provide response support
Upkeep support procedures collaborating with client SMEs and project teams. This includes enhancement of documentation, runbooks and knowledgebase articles
Coordinate escalation/hand-off of L2 issues to Business SMEs including follow-up to ensure ticket/incident/request closeout
Diagnose whether issues are due to the SAP environment, technical extensions such as integrations, or to user understanding
Escalate incident/s (as needed) and assign to L2 technical teams for further triaging and Problem management/RCA, with follow-up to ensure ticket/incident closeout
Help maintain information about problems, workarounds, and resolutions as part of Knowledge Management
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
- Medical, dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Pay and Benefits
The pay range for this position is $26.00 - $33.00/hr.
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Workplace Type
This is a fully remote position.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.