Overview
On Site
Full Time
Contract - W2
Contract - Independent
Contract - of exten(s)ion
Skills
Business Analyst 2
Job Details
This is a very urgent requirement with an immediate placement opportunity. Please apply for immediate consideration.
No Corp to Corp candidates - only W2 or 1099 candidates.
Job Title: ITIL Business Analyst
Location: Austin, Texas
Interview: Video/In Person
Duration: Long Term
Location: Austin, Texas
Interview: Video/In Person
Duration: Long Term
Required :
- Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management processes & polices.
- Excellent problem-solving and critical thinking skills, along with a strong attention to detail.
- Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc.
- Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives.
- Responsible for verifying and auditing the configuration status and assisting with configuration verification to ensure that the CIs are consistent with their specifications and requirements.
- 3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards.
- ITIL 4 Foundation certification.
Job Description:
The configuration manager oversees the configuration management process as a key function within the IT Service Management team, ensuring all configuration items (CI) are accurately documented and maintained. This individual is responsible for establishing and maintaining the configuration management plan and coordinating with various IT teams to enforce CM practices. Their work involves defining configuration identifications, managing configuration changes, and conducting reviews & audits to ensure compliance with client agency policies and standards. The configuration manager must ensure that CM tools and resources are used effectively. They act as a bridge between operations, infrastructure, applications, and ITSM teams to guarantee that everyone is aligned with the CM strategy.
4-7 years of experience in the field or a related area as a senior Business Analyst (Technical). Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. 2+ years of experience as a data analyst analyzing raw data using Excel, Tableau, etc.
The configuration manager oversees the configuration management process as a key function within the IT Service Management team, ensuring all configuration items (CI) are accurately documented and maintained. This individual is responsible for establishing and maintaining the configuration management plan and coordinating with various IT teams to enforce CM practices. Their work involves defining configuration identifications, managing configuration changes, and conducting reviews & audits to ensure compliance with client agency policies and standards. The configuration manager must ensure that CM tools and resources are used effectively. They act as a bridge between operations, infrastructure, applications, and ITSM teams to guarantee that everyone is aligned with the CM strategy.
4-7 years of experience in the field or a related area as a senior Business Analyst (Technical). Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. 2+ years of experience as a data analyst analyzing raw data using Excel, Tableau, etc.
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