Discovery Migration Analyst

Overview

On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - Contract

Skills

Communication Skills
Microsoft Teams
Networking Skills

Job Details

Job Title: UCaaS Discovery Migration Analyst
Job Location: Rolling Meadows - Illinois
Job Type: Contract

Job Description:

  • Strong understanding of RingCentral MVP and Contact Center platforms

  • Experience with Microsoft Teams Phone and UCaaS migrations including number porting call flow mapping and user provisioning

  • Familiarity with API integrations and enterprise telephony environments

  • Conduct discovery sessions with internal teams and AJG to gather requirements and assess current RingCentral Contact Center configurations

  • Document call flows auto attendant's user profiles integrations and API dependencies

  • Review and complete Business Requirements Documents Letters of Agency and user upload templates

  • Collaborate with project managers to define migration scope timelines and resource needs

  • Identify risks and dependencies and propose mitigation strategies

  • Assist in number porting coordination and user provisioning

  • Serve as the point of contact for discoveryrelated communications between Assured Partners and AJG

  • Coordinate with Contact Centre administrators IT support engineers and API owners to ensure readiness

  • Maintain status reports and discovery logs providing regular updates to project leadership and escalating blockers as needed

Nice to have

  • Familiarity with cloud hosted platforms and environments

  • Project coordination or business analyst background

  • Strong organizational and prioritization skills

  • Excellent communication and stakeholder management abilities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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