Overview
Remote
$80 - $82.75
Contract - W2
Contract - 3 Month(s)
Skills
Prototyping
Product Design
POC
Product Scoping
SaaS
Salesforce.com
MVP
Customer Support
Business-to-business
Artificial Intelligence
Machine Learning (ML)
Usability
User Research
Microsoft Excel
Natural Language Processing
Leadership
Job Details
Lead the design and execution for a ground-up AI-powered customer support experience that is integrated with a Salesforce based customer support site. You'll drive the entire design from POC and MVP, setting the foundation for a transformative product.
Scope of Work:
- Define and deliver the end-to-end design for POC and MVP phases
- Establish design principles that scale beyond initial release
- Drive product design through research, stakeholder alignment, and rapid experimentation
- Make critical trade-off decisions balancing innovation, feasibility, and time-to-market
Execution:
- Lead discovery and validation through user research with support teams and end-users
- Design conversational AI experiences and multi-modal interaction patterns
- Create comprehensive design system and interaction guidelines
- Design admin dashboards, analytics, and configuration interfaces
- Deliver production-ready designs with detailed documentation for engineering
- Validate assumptions through prototyping and usability testing
Key Deliverables:
- Product design strategy and vision documentation
- Complete design system with guidelines for AI interactions
- High-fidelity designs and interactive prototypes
- User research insights and recommendations
- Developer handoff documentation
Required Skills:
- 8+ years product design experience with 2+ years at staff/principal level or equivalent
- Proven track record launching 0-to-1 products that achieved measurable impact
- Deep expertise in conversational design, AI/ML products, or developer tools
- Portfolio demonstrating systems thinking and strategic design leadership
- Ability to work autonomously and influence without authority
- Expert proficiency in Figma and modern design tools
Preferred:
- Experience designing enterprise B2B SaaS platforms
- Background in customer support technology or workflows
- Understanding of NLP, LLMs, and conversational AI capabilities/constraints
- Track record building and scaling design systems
- Experience mentoring designers or leading design critiques
You Excel At:
- Navigating ambiguity and making strategic decisions with incomplete information
- Balancing craft excellence with pragmatic shipping mindset
- Collaborating with engineering and product leadership as a strategic partner
- Articulating complex design rationale to technical and non-technical audiences
- Moving fluidly between high-level strategy and detailed execution
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.