Overview
On Site
70k - 90k
Full Time
Skills
Energy
Creative Problem Solving
OS X
Computer Networking
Virtual Private Network
Wireless Communication
LAN
Conflict Resolution
Problem Solving
Communication
Adobe Creative Cloud
IT Asset Management
Remote Support
Microsoft Windows
System Administration
Adobe CS
Video
Cyber Security
Asset Management
Network
Technical Support
Collaboration
Documentation
Reporting
Insurance
SAP BASIS
Job Details
We have partnered with a dynamic creative agency in their search for a proactive IT Support Specialist. This role is ideal for someone who excels in fast-paced, creative environments and enjoys being the primary problem solver for technical issues.
You'll be at the heart of a collaborative, high-energy environment where your work directly supports innovative projects. If you love tackling tech challenges, growing your IT skillset, and making a real impact on daily operations, this is your chance to step up in a role that values both technical expertise and creative problem-solving.
Required Skills & Experience
2-3 years in IT support, preferably in a creative or fast-paced environment
Proficiency with Mac operating systems and basic networking (VPN, Wi-Fi, LAN)
Strong troubleshooting and problem-solving skills
Excellent communication and organizational abilities
Customer-focused mindset with a team-player attitude
Desired Skills & Experience
Experience with creative tools like Adobe Creative Cloud
Familiarity with IT asset management and cybersecurity best practices
Previous hybrid or remote support experience
What You Will Be Doing
Tech Breakdown
50% Mac & Windows Support
20% Network & Systems Administration
15% Creative Tools Support (Adobe Suite, Video Tools)
15% Cybersecurity, Asset Management, and Documentation
Daily Responsibilities
70% Hands-On Technical Support and Troubleshooting
20% IT Asset, Network, and Systems Support
10% Team Collaboration, Documentation, and Reporting
The Offer
Competitive salary with bonus potential
Hybrid work flexibility - in-office and remote
Growth opportunities within a creative agency setting
You Will Receive:
Medical, Dental, and Vision Insurance
Paid Vacation Time
Exposure to creative industry tools and environments
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
You'll be at the heart of a collaborative, high-energy environment where your work directly supports innovative projects. If you love tackling tech challenges, growing your IT skillset, and making a real impact on daily operations, this is your chance to step up in a role that values both technical expertise and creative problem-solving.
Required Skills & Experience
2-3 years in IT support, preferably in a creative or fast-paced environment
Proficiency with Mac operating systems and basic networking (VPN, Wi-Fi, LAN)
Strong troubleshooting and problem-solving skills
Excellent communication and organizational abilities
Customer-focused mindset with a team-player attitude
Desired Skills & Experience
Experience with creative tools like Adobe Creative Cloud
Familiarity with IT asset management and cybersecurity best practices
Previous hybrid or remote support experience
What You Will Be Doing
Tech Breakdown
50% Mac & Windows Support
20% Network & Systems Administration
15% Creative Tools Support (Adobe Suite, Video Tools)
15% Cybersecurity, Asset Management, and Documentation
Daily Responsibilities
70% Hands-On Technical Support and Troubleshooting
20% IT Asset, Network, and Systems Support
10% Team Collaboration, Documentation, and Reporting
The Offer
Competitive salary with bonus potential
Hybrid work flexibility - in-office and remote
Growth opportunities within a creative agency setting
You Will Receive:
Medical, Dental, and Vision Insurance
Paid Vacation Time
Exposure to creative industry tools and environments
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.