Help Desk Support Technician

The Mississippi Department of Education has a current goal for every community to effectively use a World-Class Data System to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along with improving the quality of data in connected systems. This will include web-based application development, and creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders.

Selected candidate's role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in Desktop\Laptop troubleshooting, software installation, peripheral hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for M365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.

REQUIRED SKILLS/EXPERIENCE

• Experience working in a help desk environment - 3 Years
• Experienced with providing support for M365 Applications - 3 Years
• Experience providing remote assistance using various platforms - 3 Years
• Experience in desktop\laptop troubleshooting, and software installation - 3 Years
• Hardware Implementation and Deployment - 3 Years
• Basic Active Directory Management - 3 Years

Preference given to candidates with the below skills/experience. Must also meet minimum requirements

• Microsoft O365 experience
• BMC Footprints Help Desk Experience
• MAC OS Experience