Application Support

Location: Pittsburgh, PA; Strongsville, OH; Dallas, TX; hybrid
Education: Bachelor’s Degree (Required)

Roles and Responsibilities:

• Champion customer satisfaction by aligning solutions with customer needs and delivering tailored support.
• Troubleshoot and resolve issues related to file transmissions, batch job failures, and application performance.
• Analyze application code for defects and performance issues; recommend and document code changes.
• Identify and manage process improvement tasks using RTB Jira board; support team in issue resolution.
• Mentor and guide team members (onshore and offshore); assist in onboarding new hires.
• Collaborate with team leads to address critical issues and implement process enhancements.
• Configure and manage automated batch and cron jobs; update CA7 job schedules.
• Execute production change requests, including break fixes, releases, SSO implementations, and hotfixes.
• Perform scheduled maintenance activities such as disaster recovery events, OS patching, and firewall reviews.
• Coordinate with change and infrastructure teams to resolve recurring issues and validate post-deployment changes.
• Onboard applications into SRC and support other teams through the process.
• Work with vendors to deploy application-specific patches and validate implementations.
• Conduct testing in lower environments and deploy code using GitHub, uDeploy, and Artifactory.
• Develop early warning alerts to enhance system resilience and availability.
• Translate business and functional requirements into technical specifications and perform impact analysis.
• Collaborate with infrastructure teams to optimize server performance and resource utilization.
• Modify and enhance scripts (Shell, PowerShell, Python) and Oracle queries for performance and adaptability.
• Automate monitoring and recurring tasks using scripting languages.
• Maintain comprehensive documentation of procedures, resolutions, and best practices.
• Lead cross-functional teams during service disruptions, deployments, and new feature rollouts.
• Independently perform code upgrades and manage multiple subject matter areas.
• Continuously identify and document best practices and process improvement opportunities.

Must-Have Technical Skills:

• Unix shell/Java/Python
• GIT-HUB
• Artifactory
• uDeploy
• Experience with job scheduling tools and incident management tools
• Oracle Exadata
• Informatica
• Linux

Nice-to-Have / Flex Skills:

• Mainframe
• Java Spring Boot
• ETL tools
• Experience with additional databases

Soft Skills:

• Strong leadership and mentoring capabilities
• Excellent written and verbal communication
• Problem-solving mindset with a customer-first approach