Desktop support With Servicenow

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Desktop support
Computer Hardware
Master Data Management
Mobile Devices
ServiceNow
Logistics
Laptop
Network
Mobile Device Management
Hardware Installation
Android
ITIL
Windows system admin
Windows
Mac
ios
Microsoft Windows
Software Troubleshooting
Technical Support

Job Details

Desktop support
Denver CO. onsite - 100%
Long Term

Looking On W2 Only

Mandatory Areas Must Have Skills
Skill 1 Yrs of Exp Desktop support
Skill 2 Yrs of Exp ITIL
Skill 3 Yrs of Exp Windows system admin Good To have Skills
Skill 1 Yrs of Exp Servicenow
Skill 2 Yrs of Exp Good communication
Skill 3 Yrs of Exp Windows/Mac, Android/ios


Onsite technical support for hardware, software, and user environment issues.
Provide advanced technical support for client-issued laptops (including peripherals like printer, scanner), including hardware and software troubleshooting, as well as resolution of escalated service requests and incidents.
Coordinate and execute onboarding setup, including hardware configuration and first-day login readiness, covering user provisioning and system access.
Manage mobile device enrollment, configuration, and compliance through approved Mobile Device Management (MDM) platforms.
Oversee the packaging, shipping, and tracking of IT assets to remote or new employees in coordination with logistics partners.
Network connectivity troubleshooting at the endpoint
Travel to remote offices as needed on Customer Leadership Teams demand
Provide white glove support.
Document resolutions and contribute to the knowledge base for continuous service improvement.

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