Overview
On Site
Depends on Experience
Contract - W2
Skills
ITOPS_Help Desk
ITOPS_Desktop Support
Job Details
Our government client is looking for an experienced IT Support Analyst on an onsite 12+ months renewable contract role in Harrisburg, PA.
Position- IT Support Analyst
Job Overview:
• Able to coordinate, communicate, document, track progress and status on initiatives.
• Familiarization with project management concepts
• Work in a centralized support capacity providing statewide technical assistance on desktop hardware, laptops, tablets, peripherals, and software, and establishing and implementing supported agencies’ hardware and software installation standards.
• Administer network security. Add/change/delete user accounts, passwords, and account lockouts. Perform machine security patch and virus software upgrades.
• Work with other BIT staff to increase familiarity with their functions and how they support computer use throughout the supported agencies.
• Coordinates IT asset replacements, upgrades, and enhancements schedules.
• Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.
• Responds to Service Desk tickets requiring Level 2 asset management attention.
• Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
• Provide level 2 troubleshooting and highly technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.
• Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
• Create documentation for technical staff and end user.
• Image and configure laptop and desktop hardware.
• Create objects in SCCM and AD for devices needing to be imaged
• Post image AD OU verification
• Verify drivers are correct
• Test images for accuracy on new hardware
• Manual bios changes
• Update documentation changes during imaging process-submit to Systems Management Supervisor for approval
• Familiar with video conferencing platforms, conference room VC setups, troubleshooting.
Required/Desired Experience:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
“Celebrating 30 years of service.”
#LI-GK1
Position- IT Support Analyst
Job Overview:
• Able to coordinate, communicate, document, track progress and status on initiatives.
• Familiarization with project management concepts
• Work in a centralized support capacity providing statewide technical assistance on desktop hardware, laptops, tablets, peripherals, and software, and establishing and implementing supported agencies’ hardware and software installation standards.
• Administer network security. Add/change/delete user accounts, passwords, and account lockouts. Perform machine security patch and virus software upgrades.
• Work with other BIT staff to increase familiarity with their functions and how they support computer use throughout the supported agencies.
• Coordinates IT asset replacements, upgrades, and enhancements schedules.
• Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.
• Responds to Service Desk tickets requiring Level 2 asset management attention.
• Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
• Provide level 2 troubleshooting and highly technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.
• Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
• Create documentation for technical staff and end user.
• Image and configure laptop and desktop hardware.
• Create objects in SCCM and AD for devices needing to be imaged
• Post image AD OU verification
• Verify drivers are correct
• Test images for accuracy on new hardware
• Manual bios changes
• Update documentation changes during imaging process-submit to Systems Management Supervisor for approval
• Familiar with video conferencing platforms, conference room VC setups, troubleshooting.
Required/Desired Experience:
- 1 year of System Administration Required
- 4 year college degree or equivalent Required
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
“Celebrating 30 years of service.”
#LI-GK1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.