End User Field Support Engineer

Hello

Greeting from E-IT

We are looking for candidates who are local to the above-mentioned locations, within a maximum of 15/20 miles. Please note that Network & Telecom devices are included in support across all sites under the Hands & feet support model.

If you are interested in this position, please share your resume

Role: End User Field Support Engineer

Location: Boca Raton, FL 33431, Wichita, KS 67202, Morrisville NC 27560

Contract/Full-Time

Locations: (100% Onsite from below location) Please look for candidates local (max 15/20 miles) to these locations only.

• 1 Role: 1501 W Yamato Road, Boca Raton, FL 33431
• 1 Role: 800 East Waterman, Wichita, KS 67202
• 2 Roles: 3005 Carrington Mill Blvd, Suite 175, Morrisville NC 27560

Job Description:

• Dedicated Field support engineers should be available for hands and feet support
• Scope of Activities: Summary:
  • Desktop hands and feet support
  • IMAC support
  • Asset refresh
  • Asset disposal activity (Excluding physical disposal)
  • Hardware break-fix of end-user devices
  • Mobile device troubleshooting.
  • Conference room support Audio-Video conferencing room support
  • Smart hands support.
  • Incident recording and update using Service Now ticketing tool.
  • Liaison with other teams onsite and offshore, SD, L2 and L3 group as needed .
  • Third Party / OEM Vendor coordination

Key Activities:

• Provide onsite support as per site categorization to provide operational and technical support
• Network & Telecom devices are included in support across all sites under Hands & feet support model.
• Troubleshoot & Resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users
• Coordinate for EUC service related activities with the Service Desk and other resolver teams
• Perform support for application certifications and deployment for end point software.
• Coordinate with third party as necessary to keep Equipment and Software in good working order.
• Coordinate the activities of Sub Contractor Personnel and third parties providing Support, including: (i) packing and unpacking; (ii) shipping and receiving; (iii) third party vendor technical interactions, including interactions regarding warranty and procurement based on warranty information provided by; and (iv) any other coordination required for Sub contractor's performance of Services.
• Follow the process and procedure defined in the Service Standards regarding OEM recall notices sent to or provided to Sub Contractor