Overview
On Site
Depends on Experience
Full Time
Skills
Business Analytics
Business Analysis
IT Service Management
IT Operations
ServiceNow
Change Request Management
Job Details
Role Overview
We are seeking an experienced ServiceNow Business Analyst with strong expertise in IT Service Management (ITSM) and IT Operations Management (ITOM). The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring successful implementation and optimization of ServiceNow solutions.
Required Skills
- ServiceNow Expertise:
- Strong knowledge of ITSM modules (Incident, Problem, Change, Request Management).
- Hands-on experience with ITOM modules (Discovery, Service Mapping, Event Management).
Qualifications
- Bachelor s degree in Computer Science, Information Technology, or related field.
- 10+ years of overall experience, with at least 8+ years in ServiceNow BA role.
- ServiceNow certifications (CSA, CIS-ITSM, CIS-ITOM) preferred.
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