Overview
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
Analytical Skill
Artificial Intelligence
Collaboration
Communication
Conflict Resolution
Customer Engagement
Customer Service
Problem Solving
Product Management
Stakeholder Management
Telecommunications
Job Details
Role: Product Owner
Duration: 12 Months
Location: Stamford CT (Hybrid)
Role Summary: Product Owner or Experienced Business Analyst with experience of AI with Contact center, Customer Service and Telecom background to define and champion the Contact center transformation
Required Qualifications:
- 5+ years in product management or ownership within telecom or contact center environments.
- Understanding of AI technologies and their application in customer service.
- Hands-on exposure to omnichannel customer engagement strategies.
- Excellent communication and stakeholder management.
- Collaborate with business leaders, IT teams, and vendors to ensure alignment on project objectives
- Strong analytical and problem-solving abilities.
Nice to have:
- Experience with Google CES.
Best Regards,
Vaibhav Karhiwale
Sr. Technical Recruiter | Empower Professionals
| Phone: x 348
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