Overview
On Site
USD 19.23 - 21.63 per hour
Full Time
Skills
End-user Computing
Remote Support
Help Desk
Call Center
Technical Support
Inventory
Printers
Application Development
Customer Experience
Resource Planning
Analytics
Information Security
Communication
Information Technology
Teaching
Research
Art
SEC
SUS
Health Care
Collaboration
Photography
Technical Training
Management
Customer Support
Computer Hardware
Operating Systems
Internet
Client/server
Microsoft Office
Adobe CS
Dropbox
Screening
Facebook
LinkedIn
Job Details
Desktop Support Specialist
Job no: 537465
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Technology, Veteran's Preference Eligible
Department:14200200 - IT-AT TECHNOLOGY SUPPORT SERVI
Classification Title:
End User Computing Spec I
Classification Minimum Requirements:
Associate's degree; or a high school diploma or equivalent and two years of relevant experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).
Job Description:
UF Information Technology (UFIT) is currently seeking an entry-level Desktop Support Specialist to join
Academic Technology, a unit within UFIT. The UFIT Help Desk is a fully staffed call center that provides
IT support to the entire campus.
UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.
Employment with UFIT provides an excellent opportunity to work with other employees dedicated and
focused on understanding and interpreting the technological needs of the University of Florida's
innovative and inspirational community.
Some key responsibilities and characteristics of this position are:
Assists end users with getting set up on supported equipment and software
Assist with inventory
Familiarizing end-users with how to use the equipment and software
Assists end users with resolving software issues pertaining to supported software
Installs and moves computers, printers, and other end-user technology devices, including installing designated system images and application software
Troubleshoots and resolves entry-level problems and provides entry-level maintenance for computers, printers, and other end-user technology devices
About UF Information Technology
Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit ;br>
About the University of Florida
One of America's all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida's West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF's large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.
Exceptional Benefits
UF provides various leave programs based on an employee's salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.
Expected Salary:
$19.23/hr - $21.63/hr; commensurate based on education and experience
Required Qualifications:
Associate's degree; or a high school diploma or equivalent and two years of relevant experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).
Preferred:
The ideal candidate will possess the following education, experience, and skills:
Special Instructions to Applicants:
Work visa sponsorship is not available for this position.
Florida Driver's License required at the time of hire.
Level 2 Criminal Background Screening is required.
Applicants are required to submit the following with their application:
The application must be submitted by 11:55 p.m. (E.T.) of the posting end date.
Health Assessment Required:No
Advertised: 08 Oct 2025 Eastern Daylight Time
Applications close: 22 Oct 2025 Eastern Daylight Time
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Job no: 537465
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Technology, Veteran's Preference Eligible
Department:14200200 - IT-AT TECHNOLOGY SUPPORT SERVI
Classification Title:
End User Computing Spec I
Classification Minimum Requirements:
Associate's degree; or a high school diploma or equivalent and two years of relevant experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).
Job Description:
UF Information Technology (UFIT) is currently seeking an entry-level Desktop Support Specialist to join
Academic Technology, a unit within UFIT. The UFIT Help Desk is a fully staffed call center that provides
IT support to the entire campus.
UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.
Employment with UFIT provides an excellent opportunity to work with other employees dedicated and
focused on understanding and interpreting the technological needs of the University of Florida's
innovative and inspirational community.
Some key responsibilities and characteristics of this position are:
Assists end users with getting set up on supported equipment and software
Assist with inventory
Familiarizing end-users with how to use the equipment and software
Assists end users with resolving software issues pertaining to supported software
Installs and moves computers, printers, and other end-user technology devices, including installing designated system images and application software
Troubleshoots and resolves entry-level problems and provides entry-level maintenance for computers, printers, and other end-user technology devices
About UF Information Technology
Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit ;br>
About the University of Florida
One of America's all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida's West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF's large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.
Exceptional Benefits
UF provides various leave programs based on an employee's salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.
Expected Salary:
$19.23/hr - $21.63/hr; commensurate based on education and experience
Required Qualifications:
Associate's degree; or a high school diploma or equivalent and two years of relevant experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).
Preferred:
The ideal candidate will possess the following education, experience, and skills:
- Knowledge of various current OS environments
- Experience providing direct customer support
- Troubleshooting basic hardware and software, operating systems and utilities, and Internet client/server software
- Knowledge of Microsoft Office Suite, Adobe Suite, G Suite, Dropbox, and other software used across campus
Special Instructions to Applicants:
Work visa sponsorship is not available for this position.
Florida Driver's License required at the time of hire.
Level 2 Criminal Background Screening is required.
Applicants are required to submit the following with their application:
- Cover Letter
- Resume
- List of professional references with contact information (Minimum of 3 with one from a previous or current supervisor)
The application must be submitted by 11:55 p.m. (E.T.) of the posting end date.
Health Assessment Required:No
Advertised: 08 Oct 2025 Eastern Daylight Time
Applications close: 22 Oct 2025 Eastern Daylight Time
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.