IT Support Engineer

Overview

On Site
$40 - $50
Full Time

Skills

Adaptability
Communication
Computer Hardware
Computer Networking
Customer Relationship Management (CRM)
Customer Service
Documentation
English
FOCUS
IOS Development
IT Service Management
Information Systems
Knowledge Base
Management
Motivation
Multitasking
OS X
Operating Systems
Policies and Procedures
Problem Solving
Technical Support
Training
Virtual Team

Job Details

Role: IT Support Engineer

KEY QUALIFICATIONS

Excellent customer service skills
Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose
problems without scripted documentation
Excellent English-language oral and written communication skills
Excellent time management and multi-tasking skills
Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
Ability to maintain composure and customer-service focus in stressful situations
Motivation and ability to work as part of a distributed team
Conceptual understanding of IP networking and basic network troubleshooting skills
Conceptual understanding of multi-tiered and web-based information systems architecture
Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and
Apple TV
Experience troubleshooting macOS and iOS operating systems
Experience using an IT service management or CRM system for tracking technical support cases
Experience using a knowledge base system
TRAINING
Apple expectations, policies and procedures will be provided by Apple training instructors

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.