Overview
On Site
$30 - $40
Accepts corp to corp applications
Contract - Independent
Contract - 12 Month(s)
Skills
Help Desk
ACD
Genesys
JIRA
Service Management
GroupLinks
Cloud Computing
Issue Tracking
Job Details
Job Title: Help Desk Analyst
Location: 800 W. Montgomery Ave | Philadelphia, PA 19122
Client: Philadelphia Gas Works
Note: This is an on-site position
Job Description
Required Skills and Experience.
- Minimum 2 years of experience working in a single point of contact help desk
- Experience using Jira Service Management Helpdesk application
- Experience using GroupLink s eHelpdesk platform
- Experience using Genesys Cloud contact center and customer experience platform
- Strong customer service skills; telephone etiquette
- Great team-oriented interpersonal skill
- Great organizational skills
- Excellent analytical and problem-solving skills
- Strong oral and written communications skills (technical and non-technical)
- Robust understanding of the ACD system and trouble ticket process.
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