Application/Product Support Engineer

Overview

On Site
Hybrid
$65 - $72 hr
Full Time
Contract - Independent
Contract - W2

Skills

IMG
DevOps
Supply Chain Management
Git
Apache Subversion
Jenkins
Bamboo
GitHub
CircleCI
Microsoft Visual Studio
JFrog
Product Support
Management
Technical Support
Continuous Integration
Continuous Delivery
Version Control
Debugging
Collaboration
Scalability
Usability
Documentation
Scripting
Workflow
Training
Reporting
IT Service Management
Managed Services
Innovation
Regulatory Compliance
SANS

Job Details

Application/Product Support Engineer
Irvine, CA (Hybrid- 3 days onsite, 2 days remote)
Full-Time
Job ID 25-09694

Solugenix is seeking an experienced Application/Product Support Engineer for a full-time, hybrid position based in Irvine, CA.

We are looking for an Application/Product Support Engineer to help ensure our internal development teams and external users have a seamless experience using our development tools and platforms. You will work closely with software engineers, DevOps, and product teams to troubleshoot issues, optimize tooling, and contribute to improving the developer experience.

Required Skills:

  • SCM Tools: GIT, GITHUB, SVN (any one of these)
  • CI/CD Tools: Jenkins, Bamboo, GitHub Actions, Circle CI (any one of these)
  • Code Editors & IDEs: Visual Studio Code (VS Code), Visual Studio (any one of these)
  • Security & Code Quality Tools: SonarQube, JFrog, Snyk (any one of these)
Required Experience:
  • 10+ years of IT experience.
  • 5+ years of experience in product support engineering.
  • Strong experience in managing the complete lifecycle of tools - handling licenses, upgrades, updates, and version control for the tools listed above.
Key Responsibilities:
  • Provide technical support for internal and external developers using build systems, CI/CD pipelines, source control tools, and other internal development tools.
  • Troubleshoot, debug and resolve issues related to development workflows, build environments, and development tools.
  • Collaborate with tool owners and infrastructure teams to improve tooling reliability, scalability, and usability.
  • Create and maintain documentation for tools, workflows, and best practices.
  • Monitor support tickets and maintain SLAs to ensure timely resolution of developer issues.
  • Gather feedback from developers and suggest improvements to tooling and processes.
  • Help onboard new developers by setting up and supporting local dev environments and toolchains.
  • Contribute to automation scripts, extensions, or plugins that streamline development workflows.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $65/hour to $72/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About Solugenix
Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance providing clients with reliability and a strong competitive edge.
Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business it means having a dedicated ally focused on your success in today's fast-evolving digital world.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.