Overview
On Site
$ $20/hr on W2
Contract - W2
Contract - 12 month(s)
Skills
Customer Service
Microsoft Office
Active dIrectory
Windows 10
Microsoft Outlook
Windows 7
Ticket queue monitoring
Call center support
Tier 1 technical support
Bilingual Spanish communication
Helpdesk troubleshooting
Hardware and software support
SLA-based escalation
Peripheral equipment maintenance
Apple iOS knowledge
Technical diagnostics
Computer systems performance monitoring
Online account support
Password reset assistance
Mobile drivers license provisioning.
Job Details
Job Title: Bilingual (Spanish) Helpdesk Support Analyst
Location: Onsite Conyers, GA (Onsite)
Interview Type: Onsite
Location: Onsite Conyers, GA (Onsite)
Interview Type: Onsite
Important Requirements:
- Local Candidates Only
- Must be Bilingual Spanish
- Must have Call Center experience
- Do NOT submit candidates previously submitted to requisition #763341
- Provide first-level technical assistance on hardware, software, and connectivity issues.
- Troubleshoot and escalate tickets that exceed Tier 1 capabilities.
- Open tickets with internal and external vendors and follow up until resolution.
- Provide support for password resets, website issues, online accounts, and mobile driver's license provisioning.
- Handle customer complaints and requests professionally through completion of ticket resolution.
- Monitor ticket queues and assign/escalate based on priority and service level.
- Record, track, and document issues using ticketing tools.
- Deliver exceptional bilingual customer service in a high-volume call center.
- High School diploma or GED
- 6 months minimum experience in a call center or customer service role.
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college | Required | ||
| Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. | Required | 2 | Years |
| Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved. | Required | 2 | Years |
| Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. | Required | 2 | Years |
| Answer user inquiries regarding computer software or hardware operation to resolve problems. | Required | 2 | Years |
| Bilingual - Spanish | Required | ||
| Call Center exp | Required | 2 | Years |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.