Technical Support Representative

Our client, a global leader in information and software solutions, is currently seeking a remote Technical Support Rep for Central time zone.

Position Summary

6 Months

100% Remote

Must have availability to work between 7:00 AM - 5:00 PM CST

Must sit in Central or Eastern Time Zone

Must have strong SQL experience

Central time between 7am and 5pm

Job Summary

This role requires a deep understanding of technical customer service principles and strong knowledge of business and industry practices. Working independently with minimal supervision, the individual performs a full range of professional responsibilities, resolving complex technical issues and contributing to post-go-live customer support. Responsibilities include troubleshooting, issue resolution, and maintaining application stability. The role also supports internal coordination and planning efforts and utilizes advanced analytical and problem-solving skills to support projects and improve services.

Essential Duties and Responsibilities

Deliver high-level technical support to Wolters Kluwer customers and consultants using in-depth product knowledge

Independently resolve complex technical issues through the analysis of various data sources

Identify and document defects in the tracking system for development team review

Collaborate with internal teams (development, functional, and escalation) to resolve issues and communicate technical information effectively

Support advanced features and integrations within the Health, Pharmacy & Health Technology application suites to maintain data availability and back-end performance

Write and execute SQL queries to assist with troubleshooting application and data requests

Troubleshoot issues related to applications, interfaces, and data; make configuration adjustments based on data analysis and best practices

Education:

Bachelor's Degree or equivalent experience

Requirements:

5+ years of experience in a B2B technical customer service or implementation role

Strong hands-on experience with cloud platforms such as Azure, Google Cloud, and AWS

In-depth knowledge of database technologies such as Microsoft SQL Server and Oracle

Advanced SQL skills required - must be able to write, modify, and troubleshoot queries independently

Note: The team is specifically seeking a candidate who is already strong in SQL in order to reduce ramp-up time and training

Strong analytical and critical thinking abilities

Additional Skills and Competencies

Consultative, customer-focused approach

Experience in a production support environment

Excellent problem-solving skills

Preferred: Experience with healthcare software and familiarity with industry regulations and standards

Strong interpersonal and organizational skills

Self-starter who can work independently with minimal supervision

Open to feedback and able to collaborate effectively within a team environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.