Help Desk Technician

Required Skills:

At least two years experience as a helpdesk technician

Go getter personality & relatability is very important because they are a small privately owned organization.

2+ year experience using Freshdesk ticketing system or another ticketing system

2+ year experience troubleshooting Windows

Proven experience as a Helpdesk Technician, IT Support Specialist, or similar role, ideally within a corporate or enterprise environment.

Hands-on experience troubleshooting and resolving technical issues related to hardware, software, and networking.

Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users.

Detail-oriented with strong organizational and time management abilities.

Ability to work independently and as part of a team.

Desired Skills:

O365 Certifications

Experience working with Mac devices

Description of Role/Responsibilities/Project: Beacon Hill Technologies is seeking a skilled Level 1 helpdesk technician for our client. The Helpdesk Technician will serve as the first point of contact for employees and clients experiencing technical issues with hardware, software, and network systems. The role involves diagnosing and troubleshooting problems, providing technical support through various channels (phone, email, or chat), and ensuring the timely resolution of IT issues. The successful candidate will possess excellent communication skills, technical expertise, and the ability to manage multiple priorities in a fast-paced environment.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future