Overview
Skills
Job Details
Title: GeneSys Developer with AI
Location: Remote
Duration: 8+ Months
- Troubleshooting issues and providing phone support to the agents
Engage with customers as needed to understand business challenges and define technology-driven solutions that improve customer engagement and agent efficiency.
If needed, assist with current project design and architect AI-powered contact center solutions, integrating technologies such as Conversational AI, Agent Assist, Co-Pilot AI, and AI-driven knowledge surfacing into CCaaS environments.
Support internal team with customer engagements from initial technical discovery through full implementation and optimization, ensuring seamless integration into their existing infrastructure.
If needed, assist with development for proof-of-concept (PoC) demos, prototypes, and solution blueprints tailored to customer needs.
Assist team with driving deployment projects by working cross-functionally with Service Lines, Internal IT and Genesys direct Engineering, and Project teams to ensure successful execution.
Provide hands-on technical guidance for end users with troubleshooting related to AI model integration, chatbot development, automation workflows, and analytics.
Solve complex technical challenges and work with internal team to optimize build post-implementation to enhance accuracy, efficiency, and business impact.
Collaborate with internal teams to develop best practices, technical documentation, and training resources for AI adoption.
Act as a trusted advisor to customers, helping them navigate troubleshooting a variety of issues related to usage of the technology related to AI strategy, and deployment
Assist with any applicable knowledge to stay ahead of AI trends and contribute to Genesys' innovation strategy by providing real-world insights from implementation projects.
If appropriate influence AI product roadmaps by working closely with Product Management to refine features based on customer needs.
EoE