Overview
Skills
Job Details
Adventure Support Representative (Tier 1)
Location: Plymouth, MN (Bass Creek) - Hybrid (Onsite Tues-Thurs)
Contract Length: 6 months, with potential to extend
Pay Rate: $20-$22/hour
Start Date: ASAP
Schedule: 4x10 hour shifts (Wed-Sat, 8am-7pm), rotating Sunday coverage
Note: If scheduled Sunday, candidate can skip either Wed, Thurs, or Fri that week (contractor s choice)
Job Summary:
As a member of the Service and Operations Support Team, the Adventure Support Representative (ASR) - Tier 1 provides first-line support to clients and customers. This role focuses on delivering a premium customer experience across all adventure programs. The ASR handles phone and email inquiries, system troubleshooting, and coordination with internal teams.
Key Responsibilities:
Outfitter Support (B2B):
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First point of contact for Outfitters via phone and CRM
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Respond to inquiries regarding tools, policies, and program operations
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Provide ad-hoc training on systems like MPWR Book, MPWR Learn, Check-In/Out Process, Insurance, and Accounting
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Escalate complex issues and report concerns to leadership
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Collaborate with Regional Account Managers and cross-functional teams
Member Support (B2C):
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Handle inquiries, reservations, and escalations for Members
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Support customers in booking and using client vehicles
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Gather feedback and maintain reservation accuracy
Internal Team Support:
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Assist with data entry and special projects
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Provide Tier 1 support for the internal Ask client case platform
Required Skills & Experience:
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Excellent verbal and written communication skills
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Previous customer service experience (B2B and/or B2C)
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Ability to navigate multiple systems and processes efficiently
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Detail-oriented with strong organizational and problem-solving skills
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Comfortable working nights and weekends (as scheduled)
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Strong interpersonal skills and ability to work well in a team setting
Preferred:
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Bachelor s degree in Business or related field
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Experience supporting technology platforms, reservations, or field operations
Working Conditions:
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Fast-paced hybrid work environment
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3 days on-site per week at Plymouth, MN (Bass Creek)
About the Client:
This role supports a nationally recognized powersports brand known for its premium rental and membership experience across snowmobiles, side-by-sides, Slingshots, and more through a growing network of 240+ Outfitters across the U.S.
Perks Through Pride Global
You ll be eligible for:
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Medical, Dental, and Vision Insurance
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Life & Disability Coverage
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401(k) Retirement Savings
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Accident & Critical Illness Plans
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Legal Support, EAP, Pet Insurance & more