Adventures Support Representative

Overview

On Site
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Contract - 6+ mo(s)

Skills

Project Management
Performance Management
Preventive Maintenance
Customer Experience
Customer Relationship Management (CRM)
Training
Accounting
Reporting
Leadership
Collaboration
Data Entry
Tier 1
Communication
Customer Service
Business-to-business
Retail
Attention To Detail
Conflict Resolution
Problem Solving
Field Operations
Brand
Network
Legal
Insurance

Job Details

Adventure Support Representative (Tier 1)
Location: Plymouth, MN (Bass Creek) - Hybrid (Onsite Tues-Thurs)
Contract Length: 6 months, with potential to extend
Pay Rate: $20-$22/hour
Start Date: ASAP
Schedule: 4x10 hour shifts (Wed-Sat, 8am-7pm), rotating Sunday coverage
Note: If scheduled Sunday, candidate can skip either Wed, Thurs, or Fri that week (contractor s choice)

Job Summary:

As a member of the Service and Operations Support Team, the Adventure Support Representative (ASR) - Tier 1 provides first-line support to clients and customers. This role focuses on delivering a premium customer experience across all adventure programs. The ASR handles phone and email inquiries, system troubleshooting, and coordination with internal teams.

Key Responsibilities:

Outfitter Support (B2B):

  • First point of contact for Outfitters via phone and CRM

  • Respond to inquiries regarding tools, policies, and program operations

  • Provide ad-hoc training on systems like MPWR Book, MPWR Learn, Check-In/Out Process, Insurance, and Accounting

  • Escalate complex issues and report concerns to leadership

  • Collaborate with Regional Account Managers and cross-functional teams

Member Support (B2C):

  • Handle inquiries, reservations, and escalations for Members

  • Support customers in booking and using client vehicles

  • Gather feedback and maintain reservation accuracy

Internal Team Support:

  • Assist with data entry and special projects

  • Provide Tier 1 support for the internal Ask client case platform

Required Skills & Experience:

  • Excellent verbal and written communication skills

  • Previous customer service experience (B2B and/or B2C)

  • Ability to navigate multiple systems and processes efficiently

  • Detail-oriented with strong organizational and problem-solving skills

  • Comfortable working nights and weekends (as scheduled)

  • Strong interpersonal skills and ability to work well in a team setting

Preferred:

  • Bachelor s degree in Business or related field

  • Experience supporting technology platforms, reservations, or field operations

Working Conditions:

  • Fast-paced hybrid work environment

  • 3 days on-site per week at Plymouth, MN (Bass Creek)

About the Client:

This role supports a nationally recognized powersports brand known for its premium rental and membership experience across snowmobiles, side-by-sides, Slingshots, and more through a growing network of 240+ Outfitters across the U.S.

Perks Through Pride Global

You ll be eligible for:

  • Medical, Dental, and Vision Insurance

  • Life & Disability Coverage

  • 401(k) Retirement Savings

  • Accident & Critical Illness Plans

  • Legal Support, EAP, Pet Insurance & more

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