Overview
On Site
$25.5
Contract - W2
Contract - 12 Month(s)
Skills
AV
Active Directory
Audiovisual
Break/Fix
Collaboration
Communication
Computer Hardware
Computer Networking
Configuration Management Database
Customer Support
DNS
Data Link Layer
Dragon NaturallySpeaking
Firewall
Group Policy
IT Service Management
Inventory
Logistics
Management
Manufacturing
Microsoft Windows
Network
Network Administration
People Skills
Pharmaceutics
Printers
Repair
SDL
ServiceNow
Supply Chain Management
Technical Support
Wireless Communication
Job Details
Sr. L2 Tech Onsite Support
Work Location: New Jersey - NJ
Term: Contract
Rate: $25.50/hr on W2
5 days Onsite - Raritan, NJ
Sr. L2 Tech Onsite Support
Top 3 Skills Required :
- Manufacturing site experience in Pharma industry
- Work with other L2 techs who may or may not be MLL experienced.
- Highly responsive and Proactive approach impress customer.
Level 2 Technical Support
Responsibilities:
- Support for Project Team, and Manufacturing, Labs, and Logistics (MLL) SDL for IT related Activities
- Set Up and assist with Core Deployment for all IT activities
- Manage Onsite Equipment inventory and maintain asset inventory in CMDB tracking system
- Coordinate withthird-party vendorsfor hardware deployments
- Support for Supply Chain, Manufacturing, Labs, and Logistics IT needs.
- Break/Fix, Imaging, and Vendor Coordination
- TroubleshootWindows OS, hardware, and enterprise applications
- Troubleshoot hardware, software, and network connectivity issues
- Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
- Good understanding of O365 and related support activities.
- Good understanding of Active Directory User/Group Management,DNS, Group Policy, Networking and Firewall.
- Build for MLL Workstations
- Assist with IT connectivity for MLL Specialty Manufacturing Device connectivity.
- Document issues and resolutions in theIT service management system (ServiceNow, IRIS)
- Resolution of technology break/fix issues including but not limited to computer software, hardware and applications, printer and wireless issues
- Coordinate withthird-party vendorsfor escalations and hardware replacements
- Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
- Effective written and verbal communication skills.
- Resolve end-user issues in a professional and customer focused manner
Years of Experience: 4.00 Years of Experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.