Help Desk Technician

Description

We are seeking a motivated and customer-focused Help Desk Technician to join a healthcare organization based in Des Moines, Iowa. This is a 100% onsite position supporting a multi-location environment and providing day-to-day technical support for staff and devices across Des Moines.


This role is ideal for someone who thrives in a hands-on, fast-paced environment, enjoys solving problems, and is eager to grow within IT. The selected candidate will join a small, collaborative support team that values reliability, initiative, and strong communication skills.

Responsibilities

• Provide front-line technical assistance and support for user issues, hardware, software, and network troubleshooting.
• Utilize the IT ticketing system to log, prioritize, and resolve requests in a timely and professional manner.
• Install, configure, and repair desktop and laptop computers, printers, scanners, telephones, and other peripherals.
• Support and maintain user accounts, access rights, and security groups within Active Directory.
• Assist with onboarding new users and training staff on software and hardware use.
• Communicate and coordinate with software vendors for application support, upgrades, or issue resolution.
• Implement and document software updates and equipment changes.
• Escalate complex issues to the appropriate technical team members when necessary.
• Maintain and track IT inventory, including devices and network equipment.

Requirements

Required Skills & Qualifications

• Certifications: CompTIA, Network+, or ITIL HIGHLY PREFERRED.
• 1-2 years of relevant IT support experience.
• Strong troubleshooting experience with Active Directory, Microsoft Office, and Google Workspace.
• Familiarity with network concepts and connectivity troubleshooting.
• Excellent customer service, communication, and organizational skills.
• Self-starter with a strong work ethic and the ability to work independently.
• Willingness to learn healthcare-specific systems and tools (training provided).

Preferred:

• Previous experience in a healthcare IT environment.
• Exposure to EMR/EHR or other clinical software systems.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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