Desktop Support

Overview

On Site
$30 - $33
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Laptop Troubleshooting

Job Details

Job Description:

1. Approximately 1-3 plus years of experience in support of IT products
2. Excellent customer service skills, meeting with users in person to resolve complex technology issues.
3. Coordinate, track, and maintain inventory.
4. Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now
5. Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to personnel.

Responsibilities:
Laptop troubleshooting, maintenance and administration.
Apple iOS and Android device support; setup and configuration.
Knowledge and understanding of HP, Xerox and Canon print devices.
Anticipate and respond to complex technology support issues.
Strong knowledge and understanding of Win10, Office 365.
Instant Messaging tools; TEAMs.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.