Overview
Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Documentation
Auditing
Technical Writing
SailPoint
Okta
User Guides
Job Details
Responsibilities:
- Create and maintain technical documentation for IAM solutions such as SailPoint, Okta, Ping Identity, Azure AD, etc.
- Develop user guides, configuration manuals, API references, and integration playbooks.
- Write standard operating procedures (SOPs) for identity lifecycle events (e.g., onboarding, offboarding, access reviews).
- Work closely with IAM engineers, architects, and security teams to gather accurate technical details.
- Translate complex IAM concepts (e.g., SAML, OAuth, SCIM, RBAC) into digestible content for diverse audiences.
- Document access control policies, audit procedures, and compliance workflows (e.g., SOX, HIPAA, GDPR).
- Support internal and external audits by maintaining up-to-date documentation of IAM controls and processes.
- Participate in IAM system testing to validate documentation accuracy.
- Update content based on system changes, upgrades, or new integrations.
- Organize content using structured templates and version control systems.
- Publish documentation in internal portals, wikis, or knowledge bases using tools like Confluence, SharePoint, or Git.
Requirements:
- Strong understanding of IAM concepts and technologies.
- Experience with technical writing tools (e.g., MadCap Flare, Adobe FrameMaker, Markdown).
- Familiarity with IAM platforms like SailPoint, Okta, Ping, Azure AD, or CyberArk.
- Ability to write for both technical and non-technical audiences.
- Excellent research, interviewing, and editing skills.
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