Overview
On Site
Depends on Experience
Full Time
Able to Provide Sponsorship
Skills
POS
Qu POS
cloud
Job Details
We re seeking a POS Support Lead to oversee day-to-day support operations for our cloud-based Qu POS platform. You ll lead troubleshooting, issue resolution, and vendor coordination making sure stores stay up and running and that tech issues are addressed quickly and effectively.
What You ll Do
- Serve as the go-to expert for POS support issues across brands
- Lead and mentor a small support team or manage external support vendors
- Troubleshoot and resolve POS hardware/software issues (Qu POS focus)
- Monitor ticket queues, prioritize critical issues, and drive resolution
- Escalate bugs or outages to Qu and ensure follow-through on fixes
- Maintain support documentation, knowledge base, and runbooks
- Collaborate with IT, Digital, and Ops teams on system updates and deployments
- Ensure compliance with PCI and other security standards
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