Desktop Technician

The Information Technology Department is seeking an experienced, high energy Desktop Technician who can perform a multitude of IT related tasks.

Responsibilities:

• Essential and other important responsibilities and duties may include, but are not limited to, the following:
• Plans, organizes and performs hardware and software system configuration and maintenance on personal computers throughout the City.
• Receives telecommunications, networking and personal computer end user requests for repairs and resolutions of problems and performs moves and changes (MACS) in the telephone system as needed.
• Performs repairs, maintenance, and installation of personal computer hardware and software, and of telephone sets and wiring.
• Resolves connectivity problems such as direct wire, modem and LAN between PCs and servers.
• Works on special duties or projects assigned by the Manager such as hardware, software and network installations and configurations.
• Trouble shoots network connections.
• Write clear, concise and accurate documentation on work procedures.
• Assist with inventory control.
• Assist with tracking licenses and software.
• Detect and remove spyware, viruses and other malware.
• Wiping of data and disposal of assets per policy.
• Performs troubleshooting and diagnostic services to determine the cause of hardware and software problems and provide timely resolution of same.
• Performs desktop support on hardware, and peripherals, including software configuration and installation.
• Participates on project teams to ensure successful implementation of new systems or upgrades to existing systems.

Ideal Candidate

• 2+ years of IT service desk experience
• Advanced Knowledge of windows operating system (windows 7, 10)
• Advanced Knowledge of office 365, SharePoint
• Advanced Extensive knowledge in networking