Enterprise IT Operations Specialist

DataStaff, Inc. is seeking an Enterprise IT Operations Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC
*This position is on-site
Responsibilities:

• Provide IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions.
• Collaborate with customers, service desk, and technical services.
• Diagnose and resolve technical issues.
• Document each task.
• Escalate complex issues as needed.
• Handle hardware and software installations, repairs, maintenance, and upgrades.
• Ensure follow-up services or issue escalation.
• Coordinate vendor repair services.
• Offer end-user training when required.
• Build positive customer relationships.

Education and Experience

• Associate's Degree in information technology or directly related field and two years of related technology support experience

OR

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Preferred Licensing/Certifications
Microsoft, A+, ITIL
Knowledge and Abilities:

• Customer-oriented
• Manages and prioritizes workload
• Proficient in Microsoft Windows and Office
• Technical support experience with Apple products (a plus)
• Creative problem solver
• Knowledge of ITIL Framework
• Experience in IT Service Management (ServiceNow a plus)
• Familiarity with end-user computing technologies
• Active Directory management
• Strong organizational skills, detail-oriented
• Innovative and results-driven
• Effective verbal and oral communicator
• Collaborative team player
• Ability to diagnose complex systems and provide guidance quickly
• Vendor Management

Required Skills:

• 2 Years - Provide IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions.
• 2 Years - Collaborate with customers, service desk, and technical services.
• 2 Years - Diagnose and resolve technical issues
• 2 Years - Handle hardware and software installations, repairs, maintenance, and upgrades.
• 2 Years - Ensure follow-up services or issue escalation.
• 2 Years - Coordinate vendor repair services.

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long term, we also have a 401k program available for employees after 6 months.