Overview
Skills
Job Details
Inspiration is Seeking a Part-time telework, which can be discussed during the interview process, is an option for this position, as is working from a structured office setting at an approved Commonwealth-owned facility in Lycoming County, PA. Occasional attendance at various meetings, conferences, and training sessions, as well as overnight travel, may be required.
General IT Experience
Proven at least 15 years experience supporting:
o Windows Desktop OS
o Windows Server
o Active Directory
o Scripting
o MS Office
Software Packaging and Deployment
Create software installation packages for SCCM (10 years experience), with emphasis on Bentley products (10 years experience), using approved tools and processes.
o Download and prepare vendor software for packaging.
o Perform test installations of out-of-box (OOB) software.
o Determine the appropriate installation method (e.g., batch or PowerShell scripting).
o Develop installation scripts using established standards and best practices.
o Test and validate completed packages.
o Deliver finalized packages to the SCCM team for Software Center testing.
Testing Coordination and Support
Coordinate with technical leads, business users, and project managers during the testing of software packages.
Work closely with testers to refine and improve the end-user experience.
Address and resolve questions or issues that arise during the testing process.
Technical Troubleshooting and Support
Resolve or assist in resolving cross-application technical issues.
Provide support for end-user installation or deployment issues.
Manage and update Active Directory groups relevant to CADD Support.
Research and recommend hardware for purchase when required.
Communication and Teamwork
Provide clear, accurate, and timely status updates.
Demonstrate strong written and verbal communication skills.
Work effectively in a team environment to meet shared objectives.
Share application-specific knowledge across teams.
Quality, Documentation, and Process Adherence
Complete assigned tasks within established time estimates.
Follow organizational quality standards and procedures.
Develop, refine, and document expert practices and standards.
Ensure documentation is accurate, complete, and up to date.
Identify, track, and resolve issues, risks, and action items.
Stay informed about industry trends and emerging tools and apply them appropriately.
Proactively anticipate and resolve issues impacting the team.
CADD Application and Plotting Support
Develop and support plotting solutions across various CADD applications.
Update and distribute workspace resources for OpenRoads Designer, OpenBridge Designer, and MicroStation within ProjectWise and district servers (all 5 years experience).
Package WorkSpace for posting to public facing CADD Resources web site.
Guide business partners on implementing PennDOT workspace resources within their environments.
ProjectWise Administration
Maintain and administer ProjectWise on-premises server infrastructure:
o Support four ProjectWise environments, each consisting of three Windows servers.
o Maintain SQL databases associated with ProjectWise datasources
o Manage project creation and access control.
o Develop and implement new ProjectWise features (e.g., workflows, states).
o Test and deploy ProjectWise product upgrades.
Collaborate with Digital Delivery:
o Establish methods for onboarding Business Partners to use ProjectWise
o Administer Business Partner access and permissions
Collaborate with Security, Server, and SQL teams to make ProjectWise available to external Business Partners.
At Inspiration Global, we are passionate about driving innovation and delivering cutting-edge digital solutions across industries. You ll be part of a collaborative, growth-oriented environment that encourages experimentation and continuous learning.