Servicenow engineer

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2

Skills

servicenow

Job Details

Job Description:

Senior ServiceNow Engineer with proven expertise in QA automation and hands-on development. This role is responsible for driving end-to-end testing, automation frameworks, and upgrade strategies, while also contributing to configuration, scripting, and integrations across the ServiceNow platform (ITSM, ITOM, CMDB, Discovery, Event Management, Service Portal, and enterprise integrations). The ideal candidate will bring a balanced background in QA, automation, and development with strong skills in ATF, Selenium, API testing, and JavaScript, bridging quality assurance and engineering delivery to ensure high-performing, scalable ServiceNow solutions.

Quality Engineering & Assurance

  • Analyze requirements and ServiceNow specifications to design scalable test cases, data, and scenarios.
  • Plan, execute, and document manual and automated testing across ServiceNow modules, workflows, and integrations.
  • Lead functional, regression, integration, upgrade, and API testing for ITSM, Service Catalog, CSDM, and ITOM.
  • Build and maintain automation frameworks using ATF, Selenium, and related tools.
  • Own defect lifecycle: log, track, resolve, and conduct root cause analysis with preventive measures.
  • Define and execute upgrade/patch test strategies ensuring high coverage and minimal disruption.
  • Promote QA standards, automation adoption, and continuous improvement practices.

Hands-on ServiceNow Development

  • Configure and customize applications, workflows, and integrations using JavaScript, Glide APIs, Flow Designer, Client Scripts, Business Rules, and UI Policies.
  • Manage update sets, migration, and development lifecycle activities.
  • Collaborate with architects/developers to ensure testability in designs.
  • Develop and support integrations using REST, SOAP, and Integration Hub.
  • Contribute to CI/CD pipeline automation for faster, reliable deployments.

Collaboration & Leadership

  • Mentor junior engineers in QA, automation, and ServiceNow configuration best practices.
  • Work with analysts, product owners, and developers to align on requirements and deliverables.
  • Collaborating across multiple time zones with global teams.
  • Actively participate in Agile ceremonies (refinement, planning, daily stand-ups, retrospectives).
  • Champion a quality-first mindset across engineering and business stakeholders.

Qualifications

  • 8+ years in software testing/development, with 4+ years on ServiceNow platform.
  • Expertise in one of the tools - ATF, Selenium, Postman, SOAP UI.
  • Hands-on proficiency in ServiceNow development and scripting (JavaScript, Glide APIs, Flow Designer, Catalog Scripts, Integration Hub).
  • Experience across ServiceNow modules: ITSM, ITOM, CMDB, Service Catalog, CSDM, Discovery, Event Management.
  • Strong knowledge of upgrade lifecycle, patch testing, and defect management.
  • Familiarity with Agile/Scrum, CI/CD pipelines, and DevOps automation.
  • Skilled in test management/defect tracking tools (e.g., JIRA, HP ALM).
  • Bachelor s or Master s in Computer Science, IT, or related field.
  • Preferred certifications: ServiceNow CSA, CAD, CIS (ITSM, Discovery, Event Mgmt.), ITIL v3/v4.

Talents Needed for Success

  • 8+ years of proven experience in manual and automation testing, with deep knowledge of ServiceNow modules (Some of these includes ITSM, Service Catalog, CSDM, ITOM).
  • Strong expertise in ServiceNow Automated Test Framework (ATF) and external automation tools such as Selenium, Rest Assured, Postman, SOAP UI.
  • Hands-on experience with API testing for ServiceNow integrations.
  • Proficiency in ServiceNow scripting (JavaScript, Glide APIs) to develop/modify Client Scripts, Business Rules, UI Policies, Catalog Scripts, and Flow Designer logic.
  • Experience with update set migration, ServiceNow development lifecycle, and deployment processes.
  • Skilled in test management and defect tracking tools (JIRA, HP ALM, or equivalent).
  • Hands-on experience with ServiceNow upgrades, patch testing, and defect management.
  • Strong analytical and problem-solving skills; able to anticipate risks, enforce QA standards, and recommend improvements.
  • Ability to work independently and take ownership of deliverables, while collaborating effectively in a fast-paced Agile environment.

Proven ability to work in offshore onshore delivery models, collaborating across multiple time zones with global teams.

With Regards,

Saroj Duhan | US IT Recruiter

Naztec International Group LLC.

263 N Jog Road, West Palm Beach, FL 33413

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