Overview
Hybrid
$20 - $30
Contract - W2
Skills
M365
Job Details
Help Desk Support Technician
Jackson, MS
Seeking a Help Desk Support Technician to help increase the availability of quality data to drive decisions that improve student outcomes by modernizing the current student information system along with the quality of data in connected systems, which will include web-based application development, and creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders. In this role, the Help Desk Support Technician will be expected to:
- Provide all levels of support to the customer base, both remotely and onsite
- Be the initial point of contact with end users requesting IT Support
- Desktop/laptop troubleshooting
- Software installation
- Peripheral hardware implementation
- Active directory administration
- Providing remote assistance using various platforms
- Provide support for M365 applications
- Be good at organizing, prioritizing and planning
- Update and maintain help desk records in accordance with established support procedures
- Have excellent communication skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.