IT Support - Desktop, Network

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

IT Support
Networks
Desktop Support

Job Details

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Client Prefers Local NC Residents

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Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced.

Skills:

Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.

Installing and imaging new computers and loading of appropriate software for customers.

Installing local and network printers and other peripherals and configuration of same.

Migrating data and user profiles.

Documenting process and procedures related to technical field support activities.

Demonstrates knowledge and a working experience with ServiceNow call tracking system.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Refulgent Technologies Inc.