IT Support Engineer

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for an IT Support Engineer.

Job Description:

Job Title: IT Support Engineer

Job Type: Contract

Job Location: Chicago, IL

Work Schedule: Onsite 5 days a week, 11 am - 7 pm Central Time

Pay rate - $45/hrs- $50/hrs on W2 and $50/hrs -$60/hrs. C2c

Qualifications: Must Have

• Experience with Okta, Google Workplace, Microsoft Admincenter, Macbook/Macbook Air troubleshooting, Dell/Lenovo Laptop troubleshooting, macOS, WindowsOS
• Experience with Apple, Dell and Lenovo laptops for provisioning
• ABM, Jamf, Intune
• Independent worker who is organized, and can track their own work with a minimum supervision
• Good communication skills in writing
• Proactive for communicating blockers, asking questions
• Self starter

Responsibilities:

• Ticket handling (access request, remote troubleshooting etc) - responding to users, troubleshooting with users, escalation
• Documentation (updating internal SOP docs)
• Some in-office work (helping inventory organization, deskside support

Need:

• Candidates who can demonstrate critical thinking skills with thoughtful examples. (someone who reviews support requests as an opportunity to ask questions and understand to escalate appropriately. Not just follow a script and close out tickets)
• Candidates who value customer service and who have proven to be successful in this - Able to articulate frameworks and philosophies they use in regard to customer service with relevant examples.
• Candidates who are more senior in their job responsibilities. (read senior as diverse experiences (rather than length in role) candidates who perhaps have done a mixture of sys. eng roles, project management roles, customer service lead who can translate that diverse experience and apply it to this role)

About Maxonic:

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.

Interested in Applying?

Please apply with your most current resume. Feel free to contact Pramod Kumar ( / ) for more details.