Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 1 Month(s)
Skills
AV
Audiovisual
Break/Fix
Business Software
Collaboration
Computer Hardware
Customer Facing
IOS Development
Job Details
We are looking for Desktop Support Technician for our client in Milwaukee, WI
Job Title: Desktop Support Technician
Job Type: Contract
Job Description:
- As an End User Support Technician with technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
- Provide customer facing end-user support that includes.
- Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
- IMAC support including large scale/bulk office moves/re-stack activities (all moves)
- Support for Operating System, Windows and MAC, MS Office suite and other business application.
- Proficient imaging devices using SCCM or Intune.
- Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries.
- Support for the Mobility devices (IOS/iPhone/IPads).
- VIP and home-based office client user support.
- Manage the ticket queue in ServiceNow system and ensure they are resolved and closed within the defined service level maintenance.
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement).
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
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