Technical Analyst/Documentation Specialist

Job Title: Technical Analyst/Documentation Specialist

Location: Hybrid, Vienna, VA

Duration: 9++ months with high possibility of extensions

Description:

HQ Hybrid, Local candidates only.

Technical Analyst/Documentation Specialist

Job Description:

Contribute the creation of the following types of system documentation:

o Application Specifications

o Services Specifications / System Interface Documents

o Data Mapping

o User Interface Specifications

o Process Flow/Sequence Diagrams

o Operational Support documentation

• Review documentation completed by independent development teams and refine as necessary to align with new documentation standards
• Identify deficiencies and gaps in feature coverage for existing documents and work with subject matter experts to fill those gaps
• Maintain roster of microservices and databases and provide high-level summary information for each
• Verifying application functionality by exercising test versions of applications
• Develop policy and procedures documents that define service levels and response to exception scenarios
• Provide analytical support to assess feasibility of application enhancements
• Investigate/troubleshoot operational issues as they arise
• Support Digital s monitoring and alerting efforts by working with multiple teams (Development, Operational Support, etc.) to prepare detailed Response Procedures for Network Operations and Tier 2 Support Teams.
• Provide technical research and coordination for internal initiatives that impact Digital Engineering

Have in-depth understanding or working knowledge of the following:

• Services-Oriented Architectures / Microservices
• Microsoft Azure Portal
• Multi-tier applications (presentation tier/services-processing tier/data management tier)
• Enterprise and vendor API integration
• Functional understanding of financial services and/or digital banking systems
• Managing system behavior through configurable variables
• Error handling
• XML and JSON data structures

Qualifications/Experience:

• Problem-solving skills Works well under pressure and challenges, team-player, good listener, analytical, creative, approachable, etc.
• Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization
• Excellent coordination skills and ability to conduct complex technical analysis across multiple products in Agile Methodologies
• Writing requirements for a system
• Desired - Writing mobile and/or web application requirements
• Desired - Writing mobile service and/or web service requirements
• Desired Knowledge of client processes and systems, particularly IT Operations processes and systems
• Desired Knowledge and experience with the client Banking System

Top 3 Must-Have Skills:

• Experience analyzing multi-tier applications
• Experience specifying systems requirements
• Experience mapping/documenting API data elements

Hours: Monday Friday, 8:00 AM 4:30PM EST

Hybrid Status: Hybrid