AV Support Engineer (Audio-Visual Engineer)

Role: AV Support Engineer (Audio-Visual Engineer)

Duration: 12 Months
Location: Boston, MA (Fully Onsite)

Job description:

A/V Engineer will be responsible for the setup, configuration, management, and maintenance of our meeting room technology infrastructure. The successful candidate will have a strong background in audio-visual technology, Microsoft Teams Rooms, and device management. This role requires excellent technical skills, attention to detail, and the ability to provide exceptional user experience.

Key Responsibilities:

• Supported Software and Security Management Components:
• Set up and configure Microsoft Teams Rooms (MTR) on Windows/Android
• Configure meeting room devices (cameras, microphones, speakers, displays)
• Manage device settings for optimal performance and user experience
• Manage Logitech Sync, Microsoft Teams Admin Centre, and Microsoft Teams Pro Portal configurations
• Schedule regular maintenance for meeting room hardware
• Perform firmware updates for Logitech and other branded devices
• Troubleshoot hardware issues and coordinate repairs or replacements
• Manage inventory of all meeting room devices
• Ensure Windows PCs in meeting rooms are up to date with the latest patches and security updates
• Manage Microsoft Teams software updates and compatibility checks with room systems
• Implement security policies specific to meeting room PCs and devices
• Manage antivirus and endpoint security for meeting room PCs
• Plan and execute the deployment of new meeting rooms
• Refresh existing rooms with new hardware and software as needed
• Design room layouts (tech) for optimal video and audio performance
• Install and configure meeting room booking systems
• Provide training sessions for end-users on using Microsoft Teams Rooms effectively
• Create user guides and documentation for troubleshooting common issues
• Update training materials and documentation as new features or devices are introduced
• Monitor meeting room device status and health via Logitech Sync and other tools
• Generate monthly/weekly reports on room usage, device performance, and issues
• Provide insights and recommendations for improving meeting room efficiency
• Offer a support service for immediate troubleshooting of meeting room issues
• Provide advanced technical support for resolving complex hardware or software problems
• Ensure meeting rooms comply with data protection and privacy regulations
• Securely configure meeting room devices to prevent unauthorized access
• Review security policies and compliance requirements (monthly)
• Coordinate warranty services and support contracts with HW suppliers
• Review meeting room technology and trends for potential upgrades (quarterly)
• Implement new tools or features that enhance collaboration and productivity
• Gather and analyze user feedback for continuous service improvement

Requirements:

• 3+ years of experience in A/V engineering, IT, or a related field
• Strong knowledge of Microsoft Teams Rooms, Logitech Sync, and meeting room technology
• Strong knowledge of Crestron and Cisco devices is preferred
• Excellent technical skills, including troubleshooting and problem-solving
• Ability to work independently and as part of a team
• Strong communication and documentation skills
• Bachelor s degree in computer science, Engineering, or a related field

Nice to Have:

• Experience with room booking systems and scheduling tools
• Knowledge of security policies and compliance regulations
• Certification in A/V engineering or a related field.