Technical Support Engineer - Platform Technologies

Overview

Hybrid
$42 - $46
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Customer Facing
Database
Debugging
IT Service Management
ITIL
Java
JavaScript
MySQL
Object-Oriented Programming
Relational Databases
Remote Administration
Microsoft Windows
SNMP
Scripting
Secure Shell
ServiceNow
Technical Support
Web Applications
CLIENT-FACING
CUSTOMER-FACING
CLIENT FACING
SSH
WMI
POWERSHELL
CMDB
SSL
Object Oriented
Oracle
Unix
Python
TROUBLESHOOTING
CODING
RESOLUTION

Job Details

Job Title: Technical Support Engineer - Platform Technologies
Location: Santa Clara, CA
Duration:12+ Months
Type:Full Time Contract
Work schedule:Hybrid - 2 days onsite/ week (Wednesdays and Thursdays are currently prominent but may change)
Job Description: What you get to do in this role:
The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the client Platform. This includes being the First last point of escalation within the technical support department and mentoring working with other junior team members in the various technologies.
The successful candidate will be able to quickly gain an understanding of the client platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. The Technical Support Engineer must be able and willing to work outside of normal business hours (evening/weekend shifts, holidays) as needed.
Skills:

  • Demonstrated ability to troubleshoot difficult technical issues
  • Working knowledge of the components in a web applications stack
  • Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
  • Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Experience with relational databases (e.g. MySQL, Oracle)
  • Experience administering: Linux/Unix OR Microsoft Server
  • Excellent verbal and written communication skills
  • Works well in a team environment
  • Strong personal commitment to quality and customer service
  • Ability to understand and communicate complex technical systems
  • Proven ability to maintain a professional demeanor when handling complex user issues

The ideal candidate is a college graduate with a Computer Science degree or equivalent and has had a developer or database administrator role for more than 2 years. Strong interpersonal communication skills are essential.
Desired Skills:

  • A fundamental understanding of ITSM, ITIL, or CMDB
  • Deep understanding of JavaScript.
  • Advanced MySQL or Oracle experience
  • Experience diagnosing performance degradation
  • Understanding of remote administration via SSH, SNMP, WMI, Powershell.

Must Have:

  • Knowledge on Database, Object Oriented languages (java, javascript preferred) is must and having ServiceNow knowledge is a big plus in technical standpoint.
  • Good to have experience in working with customers on the support side.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.