ServiceNow System Administrator

This is 100% onsite work position based in Tallahassee, FL. Apply only if you are willing to relocate

Education: Bachelor s Degree in one of the following, or equivalent work experience: Computer Science,

Information Systems / MIS, Business Administration (IT focus), Information Technology

Required Certification: ServiceNow System Administrator Certification

Preferred Certifications:

• Certified Implementation Specialist (CIS) ServiceNow
• Project Management Professional (PMP)
• ITIL Foundation or Agile/Scrum certification

Required Experience:

1. Experience in IT Product Development & Lifecycle Management, and experience managing product development timelines, release planning, feature delivery, and post-deployment support.
2. Cross-Functional Leadership: Experience leading complex, multi-team product or technology solution delivery in high-tech or government environments.
3. ServiceNow Platform Expertise: Proven experience with ServiceNow development, implementation, and enhancement, including workflows, modules, and system integrations.
4. CMDB & Discovery Tool Oversight: Experience managing CMDB structure, data quality, and governance.
5. Experience with ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration.
6. Stakeholder Communication & Collaboration Strong ability to communicate complex technical information to business owners, leadership, and technical teams.
7. Proficiency with collaborative tools such as SharePoint 365, Microsoft Project, and Azure DevOps

Preferred Experience:

1. Enterprise Architecture Alignment: Familiarity with aligning ServiceNow products and enhancements with enterprise architecture principles and organizational standards.
2. Software Quality & Testing: Experience in prototyping, technical evaluation, solution testing, or validating releases for production readiness.
3. Process Improvement & Continuous Delivery: Experience integrating continuous improvement practices and incorporating user feedback into product enhancements.
4. Government or Large-Scale Project Exposure: Experience in government IT programs or large-scale enterprise projects, including coordination of multi-vendor teams.
5. Customer-Facing or Training Support: Experience supporting business teams, end users, or organizational training related to ServiceNow platform changes

Responsibilities:

Product Development and Lifecycle Management

• Oversee ServiceNow product development from planning through implementation and post deployment support.
• Manage product development timelines, feature delivery, and release schedules.
• Translate business requirements into actionable development and delivery plans.
• Monitor and report on product performance, risks, and readiness for release.

Cross-Functional Leadership

• Lead and coordinate cross-functional teams, including technical staff, business stakeholders, and vendors.
• Facilitate collaboration between enterprise architecture, developers, and business owners.
• Motivate and manage team members to achieve project and product delivery objectives.

Application Governance & Oversight

• Define, implement, and monitor application governance policies for ServiceNow modules and integrations.
• Ensure consistent standards are applied across all ServiceNow applications, including development, testing, deployment, and retirement.
• Conduct regular reviews of application configurations, workflows, and customizations to maintain compliance with organizational and regulatory standards.
• Collaborate with stakeholders to ensure alignment between business needs, technical constraints, and governance policies.

ServiceNow Platform Management

• Provide oversight for platform configuration, enhancement, and integration activities.
• Ensure adherence to ServiceNow best practices, workflows, modules, and system integrations, including API integrations with internal and external systems.
• Support prototyping, solution testing, and technical evaluations prior to production releases.

CMDB & Discovery Tool Oversight

• Manage or coordinate CMDB structure, data quality, and governance processes.
• Oversee ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration.
• Ensure accurate and reliable data collection for IT assets and configuration items.

Agile and Iterative Delivery

• Support Agile, Scrum, or iterative delivery processes, including backlog grooming, sprint planning, and iterative development cycles.
• Coordinate development priorities with stakeholders and adjust delivery plans as needed.

Governance, Compliance, and Standards

• Ensure compliance with government IT governance requirements, including Florida IT rules
• (60GG-1 through 5, F.A.C.).
• Align product development activities with enterprise architecture, accessibility, and security standards.

Stakeholder Communication and Collaboration

• Communicate technical and functional information clearly to business owners, leadership, and technical teams.
• Present product functionality, performance metrics, delivery progress, and risk mitigation plans.
• Facilitate training, knowledge transfer, and guidance for business users impacted by ServiceNow changes.

Continuous Improvement and Quality Assurance

• Recommend and implement process improvements to enhance product delivery and platform performance.
• Collect and integrate feedback from users to support continuous improvement initiatives.
• Monitor quality of deliverables and ensure adherence to project standards and organizational best practices.

Documentation and Reporting

• Maintain accurate documentation of ServiceNow configuration, CMDB structures, and Discovery processes.
• Produce regular reports on project status, product readiness, and risk mitigation efforts.
• Document lessons learned and provide recommendations for future platform enhancements.

Customer-Facing and Training Support (Preferred)

• Support internal business teams and end-users through training sessions, workshops, or onboarding related to new ServiceNow capabilities.
• Serve as a liaison to ensure users understand platform functionality and adopt new features effectively.

Other Duties

• Follow all Department, ISP, and team-defined standards and procedures.
• Perform other related duties as required.

No phone calls please. Apply only via e-mail. No visa sponsorship provided at this time.