Desktop Support Analyst

Our government client is looking for experienced Desktop Support Analyst on an onsite 6+ months renewable contract opportunity in Columbia, SC.

Role: Desktop Support Analyst

SCOPE OF THE PROJECT:
Imaging, Preparation, and Deployment of Laptops and Desktops for the South Carolina Judicial Branch
The primary objective of this project is the imaging, configuration, and deployment of 600 laptops and 23 desktops to staff across the agency. This initiative supports agency’s ongoing efforts to modernize its IT infrastructure and enhance user productivity.

DAILY DUTIES/ RESPONSIBILITIES:
Key Activities:
Device Imaging:
• Utilize agency-approved imaging tools and software to install standardized operating systems and core applications on each device.
• Ensure imaging aligns with agency security policies and system configurations.
• Validate successful imaging through system checks and quality assurance protocols.
Preparation and Configuration:
• Apply required system updates, software installations, and security patches.
• Configure user accounts, domain joins, network settings, and device management tools as per agency IT standards.
• Label and inventory all devices for tracking and assignment.
Deployment:
• Coordinate with agency IT to schedule device rollouts across various judicial branch locations.
• Provide onsite or remote setup assistance to end-users during deployment.
• Offer initial user support to ensure successful handoff and adoption.
Documentation and Reporting:
• Maintain detailed logs of device status, imaging completion, configuration steps, and deployment dates.
• Report progress, challenges, and completion milestones to project leads and agency IT management.
Team Collaboration:
• The laptop project team will work in close coordination with agency IT Help Desk and Network staff to ensure all devices meet operational standards.
• Team members are expected to follow agency’s IT policies, adhere to data privacy regulations, and maintain a high standard of professionalism and efficiency throughout the deployment process.

REQUIRED SKILLS (RANKED IN ORDER OF IMPORTANCE):
Device Imaging
Device prep and configuration/setup

PREFERRED SKILLS (RANKED IN ORDER OF IMPORTANCE):
Device Imaging
Device prep and configuration/setup
Inventory
Documentation

REQUIRED EDUCATION/CERTIFICATIONS:
High School Diploma, certifications are a plus (A+ or Network +).

PREFERRED EDUCATION/CERTIFICATIONS:
High School Diploma, some college, certifications are a plus (A+ or Network +).

About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY

“Celebrating 30 years of service.”
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