IT Support Technician

Must have own transportation and valid driver's license; this role requires travel between County locations. 

Installs and supports new devices along with accompanying software/operating systems including computers, tablets, projectors, cameras, etc.

Coordinates the repair of laptop computers including performing diagnostic procedures

Performs routine diagnostics and maintenance with multiple operating systems

Installs, configures, and tests applications and other supported software packages as well as new releases for supported systems

Performs network support and troubleshooting duties

Provides consultation and/or training on the operation of technology equipment and software packages

Troubleshoots hardware, software, and mobile device issues Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity

Coordinates with vendors when necessary

Participates as team member on small and/or large projects
Records activities in the work order system
Updates/Creates internal supported system documentation

Required Skills 

Associates Degree in a related technology area
Minimum of four (4) years experience installing, upgrading, troubleshooting and
maintaining device software
Knowledge of Windows and Apple hardware and software platforms
Ability to perform technical tasks with minimal supervision
Ability to lift 50 pounds and climb a ladder

Desired Skills

Certifications such as CompTIA, A+ certification, HP Certification, or other hardware
vendor specific certifications