Overview
Hybrid
Depends on Experience
Full Time
Skills
servicenow
ITOM
ITSM
CMDB
CSDM
Job Details
Title: Principal Consultant ServiceNow Dev
Location: Dallas, TX (Hybrid Must work from office).
Duration: Full time with Genpact
Ready to build the future with AI?
At Genpact, we don t just keep up with technology we set the pace. AI and digital innovation are redefining industries, and we re leading the charge. Genpact s , our industry-first accelerator, is an example of how we re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what s possible, this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atand on,,, and.
Job Description:
Contribute as a core member of the development team for ServiceNow Platform Sales Applications.
Design and review technical architectures for software solutions, leveraging deep platform expertise and sound engineering judgment.
Execute data migration tasks and carry out advanced administrative functions, including system-level configurations and integration management.
Conduct Unit Test and participate in peer code reviews to ensure quality and compliance.
Collaborate with cross-functional teams to support infrastructure and systems necessary for continuous development and release cycles.
Embrace emerging technologies and platforms, proactively identifying opportunities to address business and technical challenges.
Qualifications:
Bachelor s degree in Information Technology, Computer Science, or a related field, with a minimum of 5 years of relevant experience.
Proven experience in the development and delivery of enterprise-grade applications.
Hands-on expertise across the full product development lifecycle, including requirements analysis, development, testing, deployment, and maintenance.
Strong collaboration skills with Business Systems Analysts (BSAs), Quality Assurance (QA) teams, and Project Managers (PMs), with a product-centric mindset aimed at delivering world-class sales applications.
Solid understanding of Agile development methodologies and the Software Development Life Cycle (SDLC).
In-depth knowledge of the ServiceNow App Engine and experience in building and supporting custom applications on the platform.
Proficient in key ServiceNow components, including UI Policies, Data Policies, Client Scripts, Business Rules, UI Actions, Scheduled Jobs, UI Scripts, Notifications, Script Includes, GlideAjax, Access Control Rules (ACLs), SLAs, Metrics, Workflows, and Flow Designer.
Skilled in developing and integrating custom applications using the ServiceNow platform, with proven experience in application development and platform configuration.
Experienced in configuring and customizing applications on the ServiceNow platform, including integration with external systems, and in designing scalable technical solutions leveraging platform best practices.
Developed catalogue items, maintained record producers, and configured order guides to streamline service delivery.
Proficient in managing import sets and update sets for data handling and platform migrations.
Experience mapping record producer fields to database tables to support accurate and efficient data capture.
Created and managed email notifications and scheduled jobs within ServiceNow.
Strong working knowledge of the full suite of Glide APIs, including GlideRecord, GlideForm, GlideUser, GlideSession, GlideSystem, GlideDate, and GlideAggregate.
Familiar with web technologies including JavaScript, HTML, and CSS.
Functional and technical understanding of sales applications, with specific focus on the Lead-to-Cash value stream.
Collaborated with cross-functional teams to manage the systems and infrastructure necessary to support ongoing development, testing, and release activities.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.