Systems Manager (Remote in US)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Systems Manager will lead and oversee system operations, application environments, and service management for a large-scale Medicaid Management Information System (MMIS) program. The role involves close collaboration with district stakeholders, vendors, infrastructure teams, architects, and database administrators. The candidate will be accountable for system health, operational readiness, and service performance, ensuring all service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded.

Your role in our mission

• Act as the primary point of contact between the district and external vendors for contract compliance and project execution.
• Manage system-related activities and proactively identify, report, and mitigate project risks.
• Ensure the successful build-out, configuration, and deployment of system applications across all environments (Development, SIT, UAT, Training, Production).
• Oversee application installation, configuration, and verification through smoke testing.
• Coordinate with stakeholders to develop ongoing Operations and Maintenance strategies.
• Collaborate with the infrastructure team to ensure system performance aligns with SLA/KPI targets.
• Partner with DBAs and architects to validate system configurations and database integrity.
• Direct DBA teams, assign priorities, and manage day-to-day operations related to system databases.
• Own and enforce service management processes, including Incident, Problem, Change Management, and Major Incident Management (MIM).
• Ensure clear escalation paths are followed from L1 through L5 with no gaps in accountability.
• Drive system observability and enable early issue detection and rapid response capabilities.
• Serve on the Account Leadership Team and participate in the Change Advisory Board (CAB).
• Assess operational readiness of all changes and exercise the authority to halt changes if needed.
• Maintain and enforce a comprehensive system/service ownership map, assigning clear primary and secondary owners.
• Lead efforts in root cause analysis (RCA) and ensure permanent corrective actions are implemented.
• Maintain close working relationships with GWT Tech Stack stakeholders, including CDL, Architects, IDLs, and ASOs.
• Ensure adherence to GWT tools, solutions, and service standards.
• Manage budgeted hours for system management and environment setups.
• Oversee business automation with the operations team, including nightly batch cycles.
• Represent system operations in client-facing discussions and serve as a backup to other System Managers as needed.

What we're looking for

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 7+ years of experience in systems management, or IT operation roles. Experience working in public sector or Medicaid environments.
• Hands-on experience with large-scale enterprise systems (preferably MMIS or similar healthcare platforms).
• Proven experience with ITIL practices and strong understanding of service management frameworks. ITIL v4 Certification or equivalent.
• Excellent leadership, communication, and stakeholder management skills.
• Strong understanding of system observability and proactive monitoring tools.

What you should expect in this role

• This is a full-time permanent regular salaried (W-2) employee position.
  • Monday through Friday work schedule (40 hours per week).
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• This is a remote position. For all remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload . Greater speeds will of course provide better performance.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• We will accept applications on an ongoing basis until July 6, 2025.

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The pay range for this position is $87,300.00 - $124,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.