Product Support Analyst 3

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Product Support
Business Intelligence
Collaboration
Training
Dashboard
Management
FOCUS
User Experience
Analytics
Problem Solving
Conflict Resolution
Documentation
Workflow
Exceed
Microsoft Office
Microsoft
Debugging
Data Visualization
Data Modeling
Microsoft Power BI
Microsoft Azure
Active Directory
Customer Service
Technical Direction

Job Details

Role: Product Support Analyst 3

Loc: Austin, TX- 100% Remote

Key Responsibilities:

- Manage the upgrade and troubleshooting of the Power Platform CoE toolkit.

- Provide expertise in Co-Pilot Studio to enhance and streamline development processes.

- Develop, create and manage Power BI reports and dashboards to support business intelligence needs.

- Lead the development and maintenance of Power Platform Canvas apps to meet organizational requirements.

- Collaborate with cross-functional teams to ensure the effective implementation and utilization of Power Platform solutions.

- Conduct training sessions and provide support to team members on Power Platform tools and best practices.

Job Qualifications:

- Power BI expertise: Demonstrated ability to create and manage Power BI Reports and dashboards, with a deep understanding of data visualization and analytics.

- Extensive experience with Power Platform CoE toolkit: Proven track record in managing upgrades and troubleshooing issues.

- Proficiency in Co-Pilot Studio: Strong Knowledge hands-on experience with Co-Pilot studio for development and automation.

- Power Platform Canvas app development: Skilled in developing and maintaining Canvas apps, with a focus on user experience and functionality.

- Strong understanding of Azure Services including Azure Analytics

- Strong problem-solving skills: Ability to diagnose and resolve technical issues efficiently.

- Process documentation skills: Experience in creating and maintaining detailed process documents to ensure clear and consistent workflows.

II. CANDIDATE SKILLS AND QUALIFICATIONS


Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years Required/Preferred Experience
8 Required Hands on experience administering Microsoft 365 and Microsoft Power Platform component
8 Required Experience with troubleshooting technical issues, analyzing logs and debugging software applications.
5 Required Strong understanding of data visualization principles, data modeling using Power-BI
3 Required Familiarity with Microsoft Azure Services, particularly Azure Active Directory
3 Required Experience with Dynamic 365 for Customer Services is highly desired.
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